Remote opportunity at
Twin HealthClient Growth & Success Manager
Twin Health is seeking a Client Growth & Success Manager to oversee a portfolio of mid-sized employer clients. In this remote position based in the U.S.,…
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About This Role
Twin Health is seeking a Client Growth & Success Manager to oversee a portfolio of mid-sized employer clients. In this remote position based in the U.S., the successful candidate will function as the single point of accountability, building trusted relationships with clients and consultants to foster engagement, retention, and program utilization. The role involves managing the full renewal lifecycle, driving upsells and expansion opportunities, and collaborating across internal teams including…
Job Description
Twin Health is seeking a Client Growth & Success Manager to oversee a portfolio of mid-sized employer clients. In this remote position based in the U.S., the successful candidate will function as the single point of accountability, building trusted relationships with clients and consultants to foster engagement, retention, and program utilization. The role involves managing the full renewal lifecycle, driving upsells and expansion opportunities, and collaborating across internal teams including Marketing, Product, and Clinical Delivery. The ideal professional is an organized, self-directed, and customer-focused operator who thrives in a fast-paced environment and possesses strong analytical and communication abilities.
Twin Health applies artificial intelligence digital twin technology to metabolic health, helping individuals manage and reverse chronic metabolic conditions such as obesity and type 2 diabetes. The company provides a dynamic metabolic model using biometric data from wearable devices, supported by a clinical care team. Recognized by Newsweek and other organizations, the enterprise offers a collaborative culture and rapid scaling across the United States and globally.
Responsibilities
- Manage a high-volume portfolio of mid-sized employer clients as the primary point of accountability.
- Establish trusted relationships with clients and consultant stakeholders to align on goals and performance metrics.
- Prepare and deliver business reviews, return on investment analyses, and tailored client reporting.
- Monitor client health data to anticipate risks, mitigate issues, and encourage high satisfaction.
- Execute strategies to boost program adoption and member engagement.
- Coordinate with the marketing department on lifecycle campaigns and promotional materials.
- Handle the complete renewal lifecycle and meet predetermined renewal quotas.
- Identify, pursue, and close upsell and expansion opportunities to achieve revenue targets.
- Maintain accurate forecast and pipeline information inside Salesforce.
- Coordinate client escalations across implementation, clinical, and product teams.
Requirements
- Minimum of 3 years of experience in account management, client success, or a similar customer-facing function within a services-driven, health, or SaaS organization.
- Demonstrated history of retaining clients, driving growth, and increasing engagement.
- Proven track record of meeting or surpassing upsell and renewal quotas.
- Experience managing a high-volume account portfolio with strong prioritization skills.
- Working knowledge of Salesforce or other CRM tools.
- Authorization to work for any employer in the United States without visa sponsorship.
Qualifications
- Exceptional communication, relationship-building, and data storytelling abilities.
- Proficiency in utilizing data tools, artificial intelligence, and repeatable playbooks to operate efficiently.
- Capacity to navigate ambiguity and solve complex problems independently in a fast-paced setting.
Core Skills
Benefits
- Competitive compensation package
- Bonus eligibility
- Remote work environment
- Equity participation opportunities
- Unlimited vacation with managerial approval
- Sixteen weeks of 100 percent paid parental leave for delivering parents
- Eight weeks of 100 percent paid parental leave for non-delivering parents
- Fully employer-sponsored healthcare, dental, and vision insurance for employees, with 80 percent coverage for families
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Growth & Success Manager role?
The annual salary range for this position is USD 100,000 to 115,000, and the role is also bonus eligible.
Is this position remote?
Yes, this is a remote opportunity available to U.S.-based persons, with travel required as needed.
Does Twin Health offer visa sponsorship for this job?
No, the posting states that they are unable to sponsor or take over sponsorship of an employment visa at this time.
What level of experience is required?
Applicants must have at least 3 years of experience in account management, client success, or a similar customer-facing role within a SaaS, health, or services-driven organization.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.