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Twin HealthClient Growth & Success Principal Manager- Enterprise Accounts
Twin Health is seeking a Principal Manager to oversee Client Growth & Success for Enterprise Accounts. The employer utilizes an artificial intelligence digital twin platform focused…
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About This Role
Twin Health is seeking a Principal Manager to oversee Client Growth & Success for Enterprise Accounts. The employer utilizes an artificial intelligence digital twin platform focused on metabolic health, helping members manage and reverse chronic metabolic conditions like obesity and type 2 diabetes through data-driven models, wearable devices, and clinical teams. This role suits an experienced professional who thrives in fast-paced settings and possesses a talent for building strategic partnerships…
Job Description
Twin Health is seeking a Principal Manager to oversee Client Growth & Success for Enterprise Accounts. The employer utilizes an artificial intelligence digital twin platform focused on metabolic health, helping members manage and reverse chronic metabolic conditions like obesity and type 2 diabetes through data-driven models, wearable devices, and clinical teams.
This role suits an experienced professional who thrives in fast-paced settings and possesses a talent for building strategic partnerships with major enterprise organizations. The position involves acting as a trusted advisor to human resources, benefits, clinical, and executive stakeholders.
Key duties include nurturing client relationships, maximizing program adoption, managing the entire renewal lifecycle, and collaborating with cross-functional internal teams such as implementation, clinical, product, and marketing departments. The successful candidate will navigate long decision cycles, deliver executive business reviews, identify expansion opportunities, and lead mitigation strategies to ensure long-term partnership success.
Responsibilities
- Build and maintain strategic relationships with executive, human resources, benefits, clinical, and operational stakeholders.
- Serve as an expert consultant regarding programs, clinical operations, implementations, and growth marketing strategies.
- Deliver executive business reviews, return on investment analyses, and tailored strategic recommendations.
- Monitor client health, identify potential risks, and implement mitigation plans to drive retention and adoption.
- Manage the complete renewal lifecycle and identify portfolio expansion and upsell opportunities.
- Collaborate across implementation, clinical, product, analytics, marketing, and business development departments.
- Support and lead client events, webinars, and initiatives that increase engagement and partnership value.
Requirements
- Minimum of eight years of professional experience in client success, strategic account management, consulting, partnership management, or related client-facing healthcare roles.
- Authorized to work for any employer in the United States without visa sponsorship.
Qualifications
- Prior experience supporting large, complex enterprise organizations.
- Background managing highly matrixed enterprise entities featuring multiple executive, clinical, operational, and technical stakeholders.
- Solid understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
- Prior experience scaling programs across large, geographically distributed populations during times of expansion.
Core Skills
Benefits
- Annual salary between USD 150,000 and USD 175,000
- Bonus eligibility
- Equity participation opportunities
- Unlimited vacation subject to manager approval
- 16 weeks of fully paid parental leave for delivering parents
- 8 weeks of fully paid parental leave for non-delivering parents
- Employer-sponsored health, dental, and vision coverage for employees, with 80 percent coverage for family members
- Health Savings Account and Flexible Spending Account choices
- 401(k) retirement savings plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The salary ranges from USD 150,000 to USD 175,000 per year, and the position is eligible for bonuses.
Is this position remote?
Yes, this is a remote opportunity available to individuals based in the United States.
Does Twin Health offer visa sponsorship for this role?
No, applicants must be authorized to work for any employer in the U.S., as visa sponsorship is not available.
What level of experience is required?
Candidates must have at least eight years of experience in client success, strategic account management, consulting, partnership management, or a similar client-facing healthcare role.
Sample Interview Questions
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