Remote opportunity at
Dun & BradstreetClient Success Director, West (R-20150)
Dun & Bradstreet, a global provider of business decisioning data and analytics since 1841, is seeking a Client Success Director, West (R-20150) . This remote full-time…
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About This Role
Dun & Bradstreet, a global provider of business decisioning data and analytics since 1841, is seeking a Client Success Director, West (R-20150) . This remote full-time role serves as the primary point of accountability for the overall service relationship and long-term success of the organization's most strategic and complex Global and Enterprise Clients. The position acts as a senior strategic individual contributor and trusted advisor within the sales channel, bringing…
Job Description
Dun & Bradstreet, a global provider of business decisioning data and analytics since 1841, is seeking a Client Success Director, West (R-20150). This remote full-time role serves as the primary point of accountability for the overall service relationship and long-term success of the organization's most strategic and complex Global and Enterprise Clients.
The position acts as a senior strategic individual contributor and trusted advisor within the sales channel, bringing innovation, service capabilities, and peer best practices to major enterprise customers. Key functions include driving solution adoption, maximizing value realization, ensuring customer satisfaction, guiding T-Minus retention planning, and conducting external service reviews. While the director collaborates closely with sales and internal teams, commercial responsibilities like pricing and negotiations remain with sales, and technical implementations are handled by specialist technical teams.
Candidates must possess a minimum of ten years of post-sales client-facing experience working with large global enterprises. The role requires regular travel of up to 25%.
Responsibilities
- Manage the complete lifecycle of overall client success for strategic global and enterprise accounts, focusing on value realization, adoption, and retention readiness.
- Serve as a trusted advisor to executive stakeholders, delivering company innovations and best practices to achieve business outcomes.
- Lead customer maturity and transformation discussions to help clients scale their utilization of solutions.
- Partner with sales to guide strategic T-Minus retention planning and risk mitigation using customer health and value insights.
- Develop and maintain strategic value plans linking solutions to client business goals and measurable return on investment.
- Facilitate external service reviews with senior customer leaders to evaluate adoption progress and confirm value realization.
- Advise clients on industry dynamics, automation opportunities, and business-value perspectives of AI-enabled solutions.
- Coordinate matrixed internal teams across sales, product, technology, delivery, and legal around strategic customer priorities.
- Maintain accurate records in CRM systems and internal tools to support account planning and customer health visibility.
Requirements
- Minimum of ten years of experience working with large global enterprise clients in customer success, strategic account management, value realization, or retention strategy
- Direct experience servicing complex enterprise solutions involving data, analytics, technology, or integrated business applications
- Demonstrated ability to build trusted relationships with executive stakeholders such as CIOs, CTOs, CDOs, and CFOs
- Availability and willingness to travel up to 25% of the time
Qualifications
- Familiarity with business-value perspectives of AI-enabled solutions, automation opportunities, and customer maturity frameworks
- Strong service management and strategic account planning capabilities
Core Skills
Benefits
- Generous paid time off in the first year that increases with tenure
- Up to 16 weeks of 100% paid parental leave after one year of employment
- Paid sick time for personal or family care
- Education assistance and extensive training resources
- Do Good Program featuring paid volunteer days and donation matching
- Competitive 401(k) plan with company matching
- Health and wellness benefits, including discounted Wellhub membership rates
- Medical, dental, and vision insurance for employees, spouses, partners, and dependents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the remote status as remote.
What is the employment type?
The position is full-time.
What is the salary range for this role?
The specific salary is not stated in the posting.
How much travel is required?
The job requires the ability and willingness to travel up to 25% as needed.
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