Remote opportunity at
Dun & BradstreetClient Success Manager, West (R-20154)
Dun & Bradstreet is seeking a Client Success Manager, West (R-20154) to oversee assigned client relationships and lead activities that ensure customers derive value from company…
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About This Role
Dun & Bradstreet is seeking a Client Success Manager, West (R-20154) to oversee assigned client relationships and lead activities that ensure customers derive value from company solutions. Acting as a trusted advisor within a specific sales channel, the position focuses on driving adoption, monitoring customer health, supporting maturity progression, executing value plans, mitigating risk, and aiding renewals. While commercial negotiations, pricing, and sales quotas remain with the sales team, this…
Job Description
Dun & Bradstreet is seeking a Client Success Manager, West (R-20154) to oversee assigned client relationships and lead activities that ensure customers derive value from company solutions. Acting as a trusted advisor within a specific sales channel, the position focuses on driving adoption, monitoring customer health, supporting maturity progression, executing value plans, mitigating risk, and aiding renewals. While commercial negotiations, pricing, and sales quotas remain with the sales team, this role serves as the primary point of accountability for client success outcomes and external service reviews.
The ideal candidate possesses a strong background in post-sales customer-facing roles within data, analytics, software, or business-information sectors. The position involves collaborating across multiple internal departments, utilizing CRM systems and customer health metrics, discussing AI-enabled capabilities from a business-outcome viewpoint, and traveling up to 25% of the time. Dun & Bradstreet provides a comprehensive compensation package, including a base salary range of $78,400 to $131,700 per year, commission eligibility, and various employee benefits.
Responsibilities
- Manage assigned client relationships to ensure solution adoption and value realization
- Track customer health indicators, maturity signals, adoption activities, and risk factors
- Partner with sales to contribute data for retention planning and T-Minus processes
- Execute established client success playbooks and maintain solution value plans
- Conduct external service reviews to evaluate adoption progress and client sentiment
- Coordinate with internal stakeholders across product, technology, legal, and other teams to address client needs and resolve risks
- Gather and report voice of the client feedback, trends, and improvement opportunities via CRM tools
Requirements
- Minimum of five years of experience in client support, customer success, relationship management, or comparable post-sales roles
- Experience working with clients utilizing data, analytics, software, digital workflows, or business-information solutions
- Ability to travel up to 25% as required
Qualifications
- Familiarity with modern customer success practices, including success planning, maturity support, and value realization
- Proficiency in utilizing customer health indicators, usage trends, and CRM information to prioritize actions
- Understanding of AI-enabled capabilities and automation opportunities from a customer-value perspective
Core Skills
Benefits
- Generous paid time off in the first year with increases based on tenure
- Up to 16 weeks of 100 percent paid parental leave after one year of employment
- Paid sick time for personal or family care
- Education assistance and extensive training resources
- Do Good Program featuring paid volunteer days and donation matching
- Competitive 401(k) plan with company matching
- Health and wellness benefits including discounted Wellhub membership rates
- Medical, dental, and vision insurance for employees, spouses, partners, and dependents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Success Manager role?
The base salary range is estimated between $78,400 and $131,700 per year, and the position is also commission eligible.
Is travel required for this position?
Yes, the role requires the ability and willingness to travel up to 25%.
What experience is required to apply?
Applicants must have a minimum of five years of experience in client support, customer success, relationship management, or a comparable post-sales customer-facing role involving data, analytics, software, digital workflows, or business-information solutions.
Does the posting specify whether the job is remote?
The posting lists the location as remote.
Sample Interview Questions
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