Remote opportunity at
SeatGeekClient Success Manager
SeatGeek operates in the ticketing industry, applying technological solutions and a fan-focused mindset to live entertainment. The company is hiring a remote Client Success Manager to…
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About This Role
SeatGeek operates in the ticketing industry, applying technological solutions and a fan-focused mindset to live entertainment. The company is hiring a remote Client Success Manager to serve as a primary partner for sports and entertainment clients. In this role, the selected candidate will help accounts maximize value, increase revenue, and optimize business performance through data-driven insights and industry knowledge. This position suits professionals looking to develop expertise in client success,…
Job Description
SeatGeek operates in the ticketing industry, applying technological solutions and a fan-focused mindset to live entertainment. The company is hiring a remote Client Success Manager to serve as a primary partner for sports and entertainment clients. In this role, the selected candidate will help accounts maximize value, increase revenue, and optimize business performance through data-driven insights and industry knowledge. This position suits professionals looking to develop expertise in client success, commercial strategy, and product adoption while collaborating with prominent sports teams, venues, and live event brands.
The person in this position will cultivate robust relationships with senior decision-makers, direct internal and external business reviews, and oversee daily portfolio communication. Responsibilities also include traveling to client events for up to 30% of the time, analyzing sales and financial metrics using platforms like Looker and Excel, and leading cross-functional internal projects. The role offers exposure to executive leadership both internally and across partner organizations.
Responsibilities
- Partner strategically with clients to align technology with business goals and drive revenue growth
- Establish trusted relationships with senior leaders and key decision-makers across accounts
- Identify and execute opportunities focused on product adoption, commercial improvement, and fan experience
- Lead internal and external business reviews to support renewals, adoption, and overall account success
- Generate advocacy through case studies, referrals, and industry exposure using client relationships
- Manage daily communications, resolve issues, and build trust within a designated portfolio of accounts
- Travel to client events and locations as needed, ranging from 25% to 30% of the time
- Analyze product usage, sales, and financial data utilizing tools such as Looker, Excel, and Google Suite
- Lead internal projects and collaborate across departments to influence product roadmaps
- Contribute to internal planning duties including forecasting, onboarding, and scaling client success operations
Requirements
- Four or more years of experience in a client-facing capacity such as customer success, account management, consulting, or partnerships
- Experience working within a SaaS, tech, or entertainment environment
- Demonstrated ability to drive business performance and revenue results supported by data
- Experience presenting to and building relationships with leadership at internal and external organizations
- Strong understanding of commercial and financial operations and P&L impact
- Strong communication and presentation abilities with skill in simplifying complex concepts
- Confidence working with data and reporting tools such as Looker and Google Suite
- Problem-solving capabilities with the ability to take initiative and navigate ambiguity
- Willingness to travel regularly for client visits and events
Qualifications
- Prior background in sports or ticketing
- Familiarity with artificial intelligence reporting tools
- Bachelor’s degree preferred
Core Skills
Benefits
- Flexible work environment with the option to work completely remotely or from the office
- Work-from-home stipend for home office setup
- Unlimited paid time off
- Discretionary annual bonus eligibility tied to performance
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan matching program
- Health, vision, dental, and life insurance coverage
- Up to 25,000 dollars toward family building, reproductive health services, and gender-affirming care
- Annual wellness expense allowance of 500 dollars
- Subscriptions to Headspace, Headspace Care, and One Medical
- Quarterly allowance of 360 dollars for live event tickets
- Annual subscription to Spotify, Apple Music, or Amazon Music
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Client Success Manager role?
The salary ranges from 110,000 to 130,000 USD per year, and the position is eligible for a discretionary annual bonus based on individual and company performance.
Is this position remote?
Yes, this role offers a flexible work environment allowing employees to work completely remotely or from the office as often as they prefer.
What level of experience is required?
Candidates must have four or more years of experience in a client-facing position such as customer success, account management, consulting, or partnerships within a SaaS, tech, or entertainment setting.
Does the position require travel?
Yes, travel to client locations and events is required regularly, estimated at approximately 25% to 30% of the time.
Sample Interview Questions
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