Remote opportunity at
Bask HealthClient Success Manager
Bask Health is a telehealth platform provider that helps entrepreneurs and businesses quickly establish direct-to-consumer telemedicine companies. The organization is seeking a remote Client Success Manager…
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About This Role
Bask Health is a telehealth platform provider that helps entrepreneurs and businesses quickly establish direct-to-consumer telemedicine companies. The organization is seeking a remote Client Success Manager to join its team on a full-time basis, with working hours set from 9:00 AM to 6:00 PM Eastern Time. In this role, the professional will manage the entire customer lifecycle, build logic-based asynchronous visit questionnaires using company software, assist accounts with medication launches…
Job Description
Bask Health is a telehealth platform provider that helps entrepreneurs and businesses quickly establish direct-to-consumer telemedicine companies. The organization is seeking a remote Client Success Manager to join its team on a full-time basis, with working hours set from 9:00 AM to 6:00 PM Eastern Time. In this role, the professional will manage the entire customer lifecycle, build logic-based asynchronous visit questionnaires using company software, assist accounts with medication launches and upsells, and triage inquiries regarding orders and platform functionality. Customer Success operations at Bask Health incorporate an AI-first methodology where Large Language Models are utilized to draft communications and structure problems before human refinement.
This position is suited for a self-motivated individual who thrives in a fast-paced startup environment and is comfortable taking on unfamiliar projects. Candidates should be ready to work weekends and handle enterprise-sized portfolios of accounts. The ideal professional brings strong verbal and written communication abilities, an empathetic and positive mindset, and a willingness to collaborate across sales, marketing, and product teams.
Responsibilities
- Manage the complete customer lifecycle from onboarding and value realization to engagement, expansion, and renewals.
- Construct logic-based questionnaires for asynchronous visits inside the platform software.
- Guide customers through launching and upselling medications from beginning to end.
- Triage software and order-related questions and issues for assigned accounts at any time of day.
- Collaborate with customer stakeholders to build custom engagement initiatives that boost user adoption.
- Maintain current customer data and analyze metrics to convey value, trends, and opportunities to key stakeholders.
- Conduct program demos, offer technical answers, and suggest creative platform utilization strategies.
- Utilize LLMs as an initial step for drafting communications and framing customer needs before applying human judgment.
- Test strategies with patients, providers, and partners to refine services before issues become patterns.
- Document and share AI-native workflows, prompts, and processes across the Customer Success team.
Requirements
- Have 5 or more years of experience in Customer Success, Client Services, or SaaS customer success roles.
- Bring previous experience within the e-commerce sector.
- Demonstrate experience managing large-to-enterprise-sized portfolios of customers.
- Work weekend shifts and maintain working hours aligned with East Coast Time from 9:00 AM to 6:00 PM.
- Exhibit strong verbal and written communication skills with high organizational capabilities.
Qualifications
- Prior experience building logic-based workflows or questionnaires.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote worldwide, though specific working hours are required from 9:00 AM to 6:00 PM East Coast Time.
What are the core experience requirements for this job?
Applicants must have at least five years of experience in Customer Success, Client Services, or a SaaS customer success role, alongside experience in e-commerce and managing enterprise-sized client books.
Does the posting list a salary range?
No, the salary is not stated in the source posting.
Will weekend work be required?
Yes, the job description states that the schedule includes working weekends.
Sample Interview Questions
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