Hybrid opportunity at
Maven ClinicClient Success Manager
Maven Clinic is seeking a Client Success Manager to lead commercial accounts within its Client Success division. In this position, the professional acts as the primary…
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About This Role
Maven Clinic is seeking a Client Success Manager to lead commercial accounts within its Client Success division. In this position, the professional acts as the primary contact for employer accounts brought in through channel partnerships, focusing on driving member enrollment, engagement, and overall program adoption. The individual will translate user outcomes into quantifiable business value, build strategic account plans, and work to protect and grow enterprise revenue. This is a…
Job Description
Maven Clinic is seeking a Client Success Manager to lead commercial accounts within its Client Success division. In this position, the professional acts as the primary contact for employer accounts brought in through channel partnerships, focusing on driving member enrollment, engagement, and overall program adoption. The individual will translate user outcomes into quantifiable business value, build strategic account plans, and work to protect and grow enterprise revenue.
This is a commercial role suited for a candidate with strong analytical skills, business acumen, and relationship-building capabilities. The position requires coordinating cross-functional efforts across sales, renewals, product, and analytics teams. Professionals in this role will consult clients on program optimization, manage client escalations, participate in business reviews, and help identify opportunities for account expansion.
Maven Clinic is recognized as a virtual clinic for family and women's health, partnering with numerous health plans and employers. The company operates with a flexible hybrid work model and expects occasional travel for client meetings, along with participation in in-person collaboration days in designated hub locations such as New York, San Francisco, and Seattle.
Responsibilities
- Manage a portfolio of employer clients to support retention, engagement, and client satisfaction
- Partner with channel and payer client executives to handle strategic relationships and identify business opportunities
- Build and maintain account plans while tracking renewal milestones and growth potential
- Monitor engagement and health metrics for clients to flag potential risks early and develop mitigation plans
- Collaborate with Sales to create business cases and handoffs for client expansion opportunities
- Support client enrollment and engagement initiatives that encourage employee utilization and program adoption
- Take part in Quarterly Business Reviews and present data insights during renewal or expansion talks
- Consult clients on program optimization utilizing benchmark data and internal resources
- Coordinate with product, engineering, analytics, and marketing teams regarding client projects and timelines
- Handle inquiries, issues, and escalations from clients to resolve challenges alongside partner teams
Requirements
- Minimum of 5 years of experience in customer success, account management, or client services within SaaS, digital health, healthcare, or benefits industries
- Demonstrated ability to manage client relationships and contribute to commercial outcomes
- Proven capacity to support or execute engagement strategies that yield measurable client results
- Experience partnering with Sales or Renewals teams to support growth and commercial opportunities
- Background in building and maintaining relationships with stakeholders across HR, Finance, and Benefits
- Strong interpersonal, presentation, and written communication skills
- Analytical capability to translate performance data into actionable insights
- Experience supporting the full post-sales customer success lifecycle
- Active work authorization in the US
Qualifications
- Experience working with enterprise employer clients containing over 5,000 employees through channel or payer partners
- Background at a digital health company focusing on health, wellness, or family health
- Prior experience managing a high volume of clients
- Experience supporting health benefit programs for employer or payer clients
- Familiarity with Salesforce, Looker, Gainsight, and Microsoft Office tools
Core Skills
Benefits
- Employer-covered health, dental, and insurance plan options
- Access to the Maven for Mavens platform, specialists, mental health care, reproductive health, family planning, and pediatrics
- Wellness partnerships for whole-self care
- Hybrid work arrangements, in-office meals, and collaborative work-together days
- 16 weeks of 100 percent paid parental leave and a new parent stipend for eligible employees
- Annual professional development stipend and access to a personal career coach
- 401(k) matching with immediate vesting for US-based employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Client Success Manager position?
The base salary range for this role is between $106,000 and $120,000 per year, with additional equity and benefits provided.
What is the work location and remote policy?
The position uses a flexible hybrid work model. Team members based near hub cities like New York, San Francisco, or Seattle are expected to attend in-person collaboration days, and occasional travel up to 20 percent is required.
What level of experience is required for this role?
Candidates must have at least 5 years of experience in account management, client services, or customer success within SaaS, digital health, healthcare, or benefits companies.
Sample Interview Questions
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