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Verified FirstClient Success Manager
Verified First, a technology company specializing in pre-employment screening solutions, seeks a remote, full-time Client Success Manager. This exempt position involves building and maintaining client relationships,…
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About This Role
Verified First, a technology company specializing in pre-employment screening solutions, seeks a remote, full-time Client Success Manager. This exempt position involves building and maintaining client relationships, guiding accounts on pre-employment screening needs, and acting as the main link between clients and internal stakeholders. The ideal candidate is an independent yet collaborative problem-solver who can thrive in a fast-paced setting, adapt to changes quickly, and cultivate strong partnerships that drive client…
Job Description
Verified First, a technology company specializing in pre-employment screening solutions, seeks a remote, full-time Client Success Manager. This exempt position involves building and maintaining client relationships, guiding accounts on pre-employment screening needs, and acting as the main link between clients and internal stakeholders. The ideal candidate is an independent yet collaborative problem-solver who can thrive in a fast-paced setting, adapt to changes quickly, and cultivate strong partnerships that drive client satisfaction.
In this role, the Client Success Manager connects with decision-makers, analyzes client health using data and media, and matches company services to client hiring requirements. Responsibilities also include leading quarterly and annual business reviews, retaining at-risk accounts, and discussing industry trends and best practices with users.
Responsibilities
- Build and nurture client relationships by discussing industry changes, goals, and best practices
- Identify and connect with key leadership and decision-makers
- Reach out to at-risk clients to find resolutions and support retention
- Monitor client health through data, media, and industry updates
- Match company products and services to current and future hiring needs
- Deliver quarterly and yearly business reviews focused on goals and value
- Encourage a direct and positive relationship between the community and the organization
Requirements
- Proven work experience as an Account Manager or in Customer Success
- Ability to thrive in a fast-paced environment
- Strong verbal and written communication skills with the ability to adjust styles to different audiences
- Capacity to learn new software quickly and use systems accurately
- Natural problem-solving skills focused on creating solutions
- Ability to adapt quickly to a changing environment
- Capability to work independently while understanding the importance of teamwork
Qualifications
- High school diploma
- Bachelor's degree in Business Administration or a similar field
- Two or more years of experience in Account Management or Customer Success
- Experience working for a CRA or HRIS platform
- Experience using Salesforce or a similar CRM
- Working knowledge of Microsoft Office products and G-Suite
Core Skills
Benefits
- Paid time off starting on the first day
- Paid holidays with no nights or weekends
- 100% employer-paid insurance premiums
- Continuous education, ongoing training, and career pathing
- Remote work environment with team-building events like town halls, Office Olympics, and culture conversations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position.
What is the employment type?
The role is full-time and exempt.
What education is required or preferred?
A high school diploma is required, while a bachelor's degree in Business Administration or a similar field is preferred.
What salary does the position offer?
The posting does not specify a concrete salary amount, noting only that pay varies based on experience, job responsibilities, and geographical location.
How do I apply?
The talent acquisition specialist reviews resumes, and qualified candidates will receive an email or phone call to schedule an interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.