Opportunity at
SutherlandClinical Healthcare BPO Consultant (Director Level)
Sutherland is seeking a Clinical Healthcare BPO Consultant at the Director level for pooling purposes. This part-time, on-site role involves delivering consultancy services dedicated to the…
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About This Role
Sutherland is seeking a Clinical Healthcare BPO Consultant at the Director level for pooling purposes. This part-time, on-site role involves delivering consultancy services dedicated to the insurance and healthcare vertical by establishing and supporting clinical, bill review, and insurance practices. The position requires close communication with clients and team members to identify needs, address problems, and fulfill expectations. The consultant will engage in sales calls, client proposals, client meetings, and…
Job Description
Sutherland is seeking a Clinical Healthcare BPO Consultant at the Director level for pooling purposes. This part-time, on-site role involves delivering consultancy services dedicated to the insurance and healthcare vertical by establishing and supporting clinical, bill review, and insurance practices.
The position requires close communication with clients and team members to identify needs, address problems, and fulfill expectations. The consultant will engage in sales calls, client proposals, client meetings, and RFP participation under supervisor direction. Responsibilities include building effective business strategies using data reports and analysis, identifying staff training needs for fundamental program skills, and mastering operational tools and procedures to guide the operations team toward better service delivery.
Additionally, the professional will collaborate with stakeholders on strategy creation, enforce process compliance across team members, partners, and third-party providers, and offer recommendations to fix operational gaps.
Responsibilities
- Provide consultancy services to set up clinical, bill review, and insurance practices for the insurance and healthcare vertical
- Establish and maintain communication with clients and team members to resolve issues and meet expectations
- Participate in client meetings, sales calls, proposals, and RFPs as directed by the supervisor
- Develop effective strategies based on data reports, analysis, and observations
- Identify staff training needs for clinical, bill review, and insurance programs
- Master program system tools and operational procedures to recommend service delivery improvements to operations
- Collaborate regularly with stakeholders to create strategies
- Conduct process compliance for team members, partners, and third-party providers and recommend framework improvements
Requirements
- At least 15 years of industry work experience
- 2 to 3 years of Director experience
- Experience in the healthcare, casualty, or worker's compensation domain managing processes such as Intake, Clinical Utilization Review, Nurse Reviews, and Medical Provider Call Center
- Working knowledge of Microsoft Office applications
- Ability to manage time and track multiple schedules, meetings, and initiatives
- Strong analytical and leadership skills
Qualifications
- Bachelor degree in a related field
- Registered Nurse with PH and US licenses
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and remote policy for this role?
The job posting states this is a part-time, on-site position for pooling purposes.
What are the core educational and licensure requirements?
Candidates must hold a bachelor degree in a related field and possess both PH and US Registered Nurse licenses.
How much experience is required for this position?
Applicants need at least 15 years of industry work experience, including 2 to 3 years of Director-level experience.
Is salary information provided in the job posting?
No, the salary is not specified in the posting.
Sample Interview Questions
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