Remote opportunity at
TalkspaceClinical Quality Specialist
Talkspace is hiring a remote Clinical Quality Specialist to join its Network and Clinical Quality team on a full-time schedule based in the Eastern Time zone,…
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About This Role
Talkspace is hiring a remote Clinical Quality Specialist to join its Network and Clinical Quality team on a full-time schedule based in the Eastern Time zone, operating Monday through Friday. Talkspace operates a mental health platform that connects users with licensed providers via text, live video, or phone, aiming to lower barriers to mental healthcare through technology. In this position, the specialist will spearhead peer proficiency evaluations, guide quality enhancement…
Job Description
Talkspace is hiring a remote Clinical Quality Specialist to join its Network and Clinical Quality team on a full-time schedule based in the Eastern Time zone, operating Monday through Friday. Talkspace operates a mental health platform that connects users with licensed providers via text, live video, or phone, aiming to lower barriers to mental healthcare through technology.
In this position, the specialist will spearhead peer proficiency evaluations, guide quality enhancement initiatives, and deliver clinical assistance to network providers. The ideal candidate will hold a clinical license with diagnostic capabilities, possess extensive professional experience, and bring familiarity with telehealth operations and quality assurance standards.
Talkspace provides a comprehensive compensation package, along with medical, dental, and vision insurance, pre-tax spending accounts, a 401(k) retirement plan with employer matching, flexible paid time off, a monthly wellness stipend, and free access to company products.
Responsibilities
- Perform chart and documentation audits to review complaints, determine the validity of findings, and identify potential areas for improvement and risk
- Contribute to the Interrater Reliability initiative and help develop criteria used for evaluating clinical quality
- Offer clinical assistance to network providers and connect them with peer consultants when necessary
- Collaborate with executive leadership and quality management teams on special clinical projects and risk management
- Participate in the creation of clinical policies and procedures as well as provider performance monitoring and remediation
Requirements
- Possess a current license to practice independently without supervision, such as a Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, or Psychologist, featuring diagnostic privileges
- Have at least 5 years of clinical experience
- Bring a minimum of 2 years of experience working in telehealth and quality assurance
Qualifications
- Demonstrated background working with high acuity clients
- Understanding of how artificial intelligence is utilized in and impacts the clinical field
Benefits
- Comprehensive medical, dental, and vision insurance coverage
- Pre-tax accounts including HSA and FSA
- 401(k) retirement savings program with matching contributions
- Voluntary benefit options
- Monthly wellness stipend for mental and physical self-care
- Flexible paid time off within a remote-first workplace
- Regular team events such as wellness workshops and team-building sessions
- Complimentary access to company products for the employee and a household member, plus a friends and family discount
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position based on Eastern Time with a Monday through Friday daytime schedule.
What is the salary for the Clinical Quality Specialist role?
The base salary range for this position is between $75,000 and $80,000, determined by relevant experience, skills, education, and applicable certifications.
What licenses are accepted for this position?
Candidates must hold a current license to practice independently without supervision that includes diagnostic privileges, such as a Psychologist, Social Worker, Professional Counselor, Licensed Mental Health Counselor, or Marriage and Family Counselor.
Sample Interview Questions
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