Remote opportunity at
CanonicalCloud Support Engineer
Canonical is hiring a support engineer for cloud customers who run Ubuntu and other open source products. The post is globally remote and full-time. It is…
Career Tools
About This Role
Canonical is hiring a support engineer for cloud customers who run Ubuntu and other open source products. The post is globally remote and full-time. It is mainly a relationship role: the engineer acts as a trusted technical guide to customer engineering teams and turns difficult open source problems into clear, practical guidance. Daily work covers sessions, tickets and live conversations aimed at understanding and resolving technical blockers. The engineer owns…
Job Description
Canonical is hiring a support engineer for cloud customers who run Ubuntu and other open source products. The post is globally remote and full-time. It is mainly a relationship role: the engineer acts as a trusted technical guide to customer engineering teams and turns difficult open source problems into clear, practical guidance.
Daily work covers sessions, tickets and live conversations aimed at understanding and resolving technical blockers. The engineer owns each case from beginning to end, passes it to colleagues or senior engineers when needed, and keeps customers updated on likely fix timelines. The job involves close collaboration with the company's engineers and regional peers, explaining the Ubuntu development lifecycle to customers, and writing and maintaining knowledge base articles so lessons learned are shared. A regular weekend rotation keeps support continuous for global partners.
Applicants should write and speak excellent English and explain technical detail warmly and clearly. Emotional intelligence and composure in tense situations matter. Hands-on experience running Linux systems is required, along with exposure to at least three areas: virtualisation and cloud such as KVM or OpenStack, containers such as Docker, LXD, LXC or Kubernetes, plus storage and system networking. A methodical approach to logs and stack traces is expected, and a first degree in a technical discipline, or a credible alternative path, is part of the requirements.
Responsibilities
- Engage directly with customers through sessions, tickets and live conversations to resolve technical blockers
- Collaborate with the company's engineers and regional peers to connect code fixes with customer needs
- Own support cases and escalate to colleagues or senior engineers when needed
- Explain the Ubuntu development lifecycle and realistic timelines for fixes
- Write and maintain knowledge base articles
- Take part in a regular weekend rotation to keep support continuous
Requirements
- Excellent written and spoken English
- Strong interpersonal skills and composure when stakes are high
- Strong academic record from school and university
- A first degree in a technical discipline, or a credible alternative route
- Proven record of going beyond what is expected for customers or teams
- Hands-on experience running Linux systems
- Exposure to at least three areas, including virtualisation and cloud, containers, storage and networking
- Troubleshooting mindset with the skill to read stack traces and logs
Qualifications
- Some programming ability in any language, useful for reading code alongside engineers
Core Skills
Benefits
- Distributed working with two in-person team sprints each year
- Annual learning allowance of USD 2,000
- Annual pay review and recognition awards
- Yearly holiday leave, plus maternity and paternity leave
- Employee assistance programme
- Opportunities to visit new locations, plus Priority Pass lounge access and upgrades on long-haul trips
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes. The posting describes a globally remote, full-time role that includes a regular weekend support rotation.
What Linux and cloud experience is needed?
Hands-on Linux support experience is required, with exposure to at least three areas such as virtualisation and cloud, containers, storage and system networking.
What salary does the role offer?
The posting does not state a salary. It says base pay depends on location, experience, knowledge and skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.