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CanonicalCloud Support Engineer (London UK office)
Canonical is a profitable, founder-led technology company pioneering the open-source movement and the creator of Ubuntu, a platform utilized globally across enterprise initiatives like artificial intelligence,…
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About This Role
Canonical is a profitable, founder-led technology company pioneering the open-source movement and the creator of Ubuntu, a platform utilized globally across enterprise initiatives like artificial intelligence, data science, the Internet of Things, and public cloud infrastructure. The organization is currently hiring a Cloud Support Engineer to operate out of the London office. This position requires working on-site in London, England. The role involves managing support cases from initial qualification through…
Job Description
Canonical is a profitable, founder-led technology company pioneering the open-source movement and the creator of Ubuntu, a platform utilized globally across enterprise initiatives like artificial intelligence, data science, the Internet of Things, and public cloud infrastructure. The organization is currently hiring a Cloud Support Engineer to operate out of the London office.
This position requires working on-site in London, England. The role involves managing support cases from initial qualification through full resolution, engaging directly with external engineering teams via remote sessions, tickets, and live discussions, and assisting with audio-visual needs for office events and conferences. Selected individuals will collaborate closely with internal engineers and regional teams, maintain operational reliability through a regular weekend working rotation, and document troubleshooting steps in knowledge base articles.
Ideal candidates possess strong technical familiarity with Linux operating systems and cloud environments, alongside exceptional interpersonal communication abilities. Canonical evaluates employee compensation twice per year, provides a personal learning and development budget, and grants 40 days of annual leave including public holidays and company breaks. Canonical is an equal opportunity employer committed to a discrimination-free workplace.
Responsibilities
- Deliver technical support to customers and employees from problem qualification to full resolution
- Facilitate audio-visual support for office events and conferences
- Engage directly with customers across remote sessions, ticketing, and live conversations
- Collaborate with internal engineering teams and regional peer groups
- Manage support cases with personal integrity and transparent communication
- Develop an understanding of the Ubuntu development process to provide context on engineering fix timelines
- Author and maintain accessible knowledge base articles
- Participate in a regular weekend working rotation
Requirements
- Exceptional written and spoken English communication skills
- Practical, hands-on experience supporting Linux systems
- Exposure to at least three areas including virtualization and cloud, containers, storage ecosystems, or system networking
- Basic programming logic in any language
- Ability to work on-site at the London, UK office
Qualifications
- An undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path
- Strong academic track record from both high school and university
Core Skills
Benefits
- Performance-driven annual bonus or commission
- Personal learning and development budget of USD 2,000 per year
- Bi-annual compensation reviews
- Company recognition rewards
- 40 days annual leave per annum including public holidays and company holiday periods
- Maternity and paternity leave
- Team Member Assistance Program and Wellness Platform
- Priority Pass for lounge access and travel opportunities to meet colleagues
- Twice-yearly in-person team sprints
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Cloud Support Engineer role located?
This position is office-based at the Canonical London office in London, England.
What is the employment type for this position?
The posting specifies that this is a full-time employment opportunity.
What salary does Canonical offer for this role?
The source posting does not specify the salary for this position.
What technical experience is required?
Candidates must have practical, hands-on experience supporting Linux systems with exposure to at least three areas such as virtualization and cloud, containers, storage ecosystems, or system networking.
Sample Interview Questions
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