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SwiggyCluster Operations Manager II
Swiggy is hiring a Cluster Operations Manager II to lead a group of area managers and raise the efficiency and performance of delivery operations in assigned…
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About This Role
Swiggy is hiring a Cluster Operations Manager II to lead a group of area managers and raise the efficiency and performance of delivery operations in assigned areas. This full-time, on-site role covers order fulfillment, logistics and customer experience, and it bridges the implementation team with the operations strategy team. The manager sets performance goals for each area, backs new strategic initiatives and helps scale operations. Responsibilities include cost analysis and…
Job Description
Swiggy is hiring a Cluster Operations Manager II to lead a group of area managers and raise the efficiency and performance of delivery operations in assigned areas. This full-time, on-site role covers order fulfillment, logistics and customer experience, and it bridges the implementation team with the operations strategy team.
The manager sets performance goals for each area, backs new strategic initiatives and helps scale operations. Responsibilities include cost analysis and reporting, scheduling, quality and process change, and strengthening the systems and policies that feed management reporting. The role designs and runs an employee retention plan, decides staffing and training needs, and helps area managers introduce a payout structure that rewards good performance.
On the delivery side the manager keeps the fleet disciplined, handles disputes and strikes, and watches live service levels and whether schedules are kept. Customer satisfaction ratings, cancellations caused by delivery executives, and uniform and ID compliance are all tracked. The posting asks for a postgraduate degree with four to six years of experience, including process design and operations work in logistics or supply chain. Experience leading blue-collar staff is a big plus.
Responsibilities
- Lead area managers and set performance targets for each area.
- Back strategic initiatives and propose ideas for scaling operations.
- Connect the implementation team with the operations strategy team.
- Run cost analysis and reporting, plus scheduling, quality and process change work.
- Design and manage an employee retention plan; decide staffing and training needs.
- Improve operational systems and policies that support management reporting.
- Keep delivery executives disciplined, and resolve disputes and strikes.
- Help design and roll out a payout structure that encourages desired behavior.
- Track live service levels, whether schedules are kept, and customer ratings.
- Hold coaching sessions, hub visits and weekly one-on-ones with area managers, and handle complex escalations.
Requirements
- Postgraduate degree with four to six years of experience.
- Process design and operations implementation experience, ideally in logistics or supply chain.
- Operational, analytical and numerical ability to shape strategy from data.
- Time management and the ability to juggle multiple hubs and priorities.
- Good leadership and communication skills.
Qualifications
- Experience managing blue-collar employees, a big plus.
- Composure in tough situations, careful attention to detail and critical thinking.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting does not specify a city or office location. It is listed as an on-site role covering assigned areas.
How much experience is required?
The posting asks for a postgraduate degree and four to six years of experience, including process design and operations work.
What does the role manage?
It manages a team of area managers and the delivery fleet across assigned areas, covering performance, retention, staffing and service levels.
Is a salary listed?
The posting does not state a salary or pay range.
Sample Interview Questions
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