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UdacityCommunity Moderator (External Contractor) - USA/Canada
Udacity, an Accenture company, operates an online learning platform providing corporate technical training in technologies such as artificial intelligence, machine learning, data science, and cloud computing.…
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About This Role
Udacity, an Accenture company, operates an online learning platform providing corporate technical training in technologies such as artificial intelligence, machine learning, data science, and cloud computing. The organization is currently seeking a Community Moderator (External Contractor) based in the USA or Canada to assist Community Managers in maintaining scholarship communities. This contract position is designed for individuals looking for a part-time role that can be managed alongside another job. The…
Job Description
Udacity, an Accenture company, operates an online learning platform providing corporate technical training in technologies such as artificial intelligence, machine learning, data science, and cloud computing. The organization is currently seeking a Community Moderator (External Contractor) based in the USA or Canada to assist Community Managers in maintaining scholarship communities. This contract position is designed for individuals looking for a part-time role that can be managed alongside another job. The chosen candidate will foster an engaging environment and deliver non-technical support to learners.
The role requires daily monitoring of the forum at least twice a day, including weekends and evenings. Selected candidates may need to complete a brief video introduction and a short assessment during the hiring process. Applicants residing in the US must possess work authorization that does not require visa sponsorship now or in the future.
Responsibilities
- Provide non-technical assistance to students within the community
- Manage and maintain the online platform by addressing guideline violations
- Support the Community Manager with performance summaries when asked
- Brainstorm and support forum activities to boost member engagement
- Participate in regular online meetings with Udacity representatives
- Maintain responsiveness in group discussions with Udacity representatives
Requirements
- Reside in the USA or Canada
- Monitor the forum daily, including weekends, at least twice per day
- Possess a strong internet connection for fully online daily duties
- Demonstrate organizational, multitasking, and proactive capabilities
- Understand online community platform moderation tools
- Maintain availability to work across days, evenings, and weekends
- Hold work authorization for the United States without requiring visa sponsorship now or in the future
Qualifications
- Graduation from a Udacity course or Nanodegree
- Familiarity with Udacity services, target audience, and community culture
- Knowledge of customer service principles
- Student-oriented mindset centered on learner needs
Core Skills
Benefits
- Earn extra income while working from home
- Contribute to a global student community
- Stay informed about cutting-edge technologies
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
This position is a part-time external contractor role.
Where must applicants reside?
Applicants must reside in the USA or Canada.
What is the salary for this position?
The posting does not specify a salary, noting that compensation varies depending on factors such as location, role, skill set, and experience level.
What does the application process involve for shortlisted candidates?
Shortlisted candidates are invited to complete a brief video introduction and a short assessment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.