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Unite UsCommunity Strategy Manager - Hawaii
Unite Us is hiring a remote Community Strategy Manager for the state of Hawaii. This full-time position carries a target salary range of USD 75,000 to…
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About This Role
Unite Us is hiring a remote Community Strategy Manager for the state of Hawaii. This full-time position carries a target salary range of USD 75,000 to 85,000 per year and requires 30% to 50% travel. Unite Us operates a national network and software that connects government agencies, healthcare organizations, and community-based groups to coordinate whole-person health services. Founded in 2013 to aid veterans, the organization builds infrastructure to streamline social…
Job Description
Unite Us is hiring a remote Community Strategy Manager for the state of Hawaii. This full-time position carries a target salary range of USD 75,000 to 85,000 per year and requires 30% to 50% travel. Unite Us operates a national network and software that connects government agencies, healthcare organizations, and community-based groups to coordinate whole-person health services. Founded in 2013 to aid veterans, the organization builds infrastructure to streamline social and health care navigation.
In this role, the Community Strategy Manager provides operational and analytical support to align customer success and sales teams. The selected candidate will build engagement plans, maintain standard operating procedures, manage escalation tracking in Salesforce, and collaborate closely with marketing, revenue operations, and analytics teams. Ideal candidates bring experience in public health, customer success, or human services, and thrive in an evolving, fast-paced setting.
Responsibilities
- Consult with Customer Success Managers on escalation reviews and network engagement plans for priority clients
- Partner with sales and implementation units to integrate community processes during onboarding
- Manage customer retention across assigned accounts and foster relationships with community-based organizations
- Maintain standard operating procedures, playbooks, and triage workflows for community escalations
- Facilitate weekly escalation review meetings and monitor follow-up actions across internal teams
- Track escalation metrics in Salesforce and evaluate network health, adoption, and engagement data
- Administer customer surveys after escalations to gauge resolution effectiveness and user satisfaction
- Partner with the marketing department on community-facing assets and events
Requirements
- Minimum of 3 years of professional experience in customer success, account management, community engagement, implementation, human services, social services, public health, or a related customer-facing discipline
- Background working with nonprofits, community-based organizations, state or local government agencies, healthcare systems, or entities serving vulnerable groups
- Track record of building multi-stakeholder relationships involving customers, community partners, government bodies, or cross-functional colleagues
- Demonstrated experience managing complex projects or programs across multiple organizations with competing priorities
- Familiarity with CRM or case management software, with a preference for Salesforce proficiency
- Must reside in the state of Hawaii
Core Skills
Benefits
- Medical, dental, and vision insurance including unlimited virtual mental health and acute medical visits
- Mental health support via an employee assistance program and wellness platform subscription
- Flexible time off policy encompassing mental health days and volunteer days, alongside 14 paid company-wide holidays
- Paid parental leave covering adoptive parents
- Employee resource groups including military veterans
- Tax-advantaged health savings accounts, flexible spending accounts, and commuter benefits
- 401(k) plan with an employer match and immediate vesting
- Company-paid life and accidental death and dismemberment insurance, with options for extra coverage
- Disability coverage, accident insurance, and pet insurance
- Work-from-home supply kit including a computer, mouse, keyboard, and approved office supplies
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this position is remote and U.S.-based, but candidates are required to live in the state of Hawaii.
What is the salary for this position?
The target pay range is USD 75,000 to 85,000 per year, with the final salary depending on the candidate's skills, competencies, experience, and location.
Does this role require travel?
Yes, the posting notes that this position may require 30% to 50% travel.
What kind of background is required?
Candidates need at least 3 years of experience in customer-facing roles such as customer success, public health, social services, human services, or account management, alongside experience working with vulnerable populations or community organizations.
Sample Interview Questions
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