Remote opportunity at
Unite UsCustomer Success Executive - Florida
Unite Us is seeking a remote Customer Success Executive based in or around Florida to manage and grow a portfolio of complex accounts. Founded in 2013…
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About This Role
Unite Us is seeking a remote Customer Success Executive based in or around Florida to manage and grow a portfolio of complex accounts. Founded in 2013 to connect veterans and their families to health and social services, Unite Us provides a national software network linking community-based organizations, government agencies, and healthcare providers to coordinate whole-person care. In this role, the executive will operate with high autonomy to direct account strategies,…
Job Description
Unite Us is seeking a remote Customer Success Executive based in or around Florida to manage and grow a portfolio of complex accounts. Founded in 2013 to connect veterans and their families to health and social services, Unite Us provides a national software network linking community-based organizations, government agencies, and healthcare providers to coordinate whole-person care.
In this role, the executive will operate with high autonomy to direct account strategies, foster relationships with executive stakeholders, oversee renewals, and drive expansion. Key duties include designing custom solutions for intricate use cases, turning client feedback into product improvements, analyzing platform metrics to deliver quarterly and executive business reviews, and resolving cross-functional challenges across multiple departments. The position also involves leading team initiatives, creating playbooks, and mentoring junior colleagues.
Candidates should possess substantial experience handling major strategic partnerships and managing books of business. The role requires up to 30 percent travel and calls for professionals adept at navigating ambiguous environments and coordinating internal teams without formal management authority.
Responsibilities
- Manage retention, value-based strategies, and expansion opportunities for a portfolio of complex and high-value accounts
- Build and maintain relationships with key executive stakeholders across client organizations
- Design solutions for intricate use cases, translate client needs into product feedback, and encourage workflow adoption
- Synthesize platform data into strategic narratives to deliver executive readouts, QBRs, and EBRs
- Resolve cross-functional system and workflow problems by collaborating internally with Product, Community, Operations, Marketing, and Support teams
- Lead team initiatives, contribute to best practices, mentor junior staff, and assist with onboarding
Requirements
- Live in or around the state of Florida
- Ability to travel up to 30 percent of the time
- Pass a background check covering criminal, employment, and education verification
Qualifications
- Five to seven years of professional work experience
- Five or more years of customer success, account management, or directly related experience
- Demonstrated history of managing a book of business and high-value accounts
- Proven experience building and maintaining large strategic partnerships
- Demonstrated success handling retention and renewal opportunities
Benefits
- Medical, dental, and vision insurance with unlimited virtual mental health and acute medical visits
- Mental health support via the Employee Assistance Program and a wellness platform subscription
- Flexible time off including volunteer and mental health days, plus 14 paid company holidays
- Paid parental leave including adoptive parents
- Participation in employee resource groups
- Tax-advantaged health savings accounts, flexible spending accounts, and commuter benefits
- 401(k) plan with employer match and immediate vesting
- Company-paid life and AD&D insurance with options for additional coverage
- Disability coverage, accident insurance, and pet insurance
- Work-from-home equipment including a computer, mouse, and keyboard
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This is a remote position based in the United States, but applicants must reside in or around the state of Florida.
What is the salary range for this role?
The target base pay range spans from $110,000 to $140,000 per year, and the role is also eligible for variable compensation.
Does this role require any travel?
Yes, this position may require up to 30 percent travel.
What level of experience is required?
The posting suggests 5 to 7 years of professional experience, with a preference for 5 or more years specifically in customer success, account management, or a related field.
Sample Interview Questions
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