Remote opportunity at
BetterHelpCredentialing Specialist
BetterHelp operates as a major online mental health service, linking millions of clients with a large network of licensed professionals. The organization is currently hiring a…
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About This Role
BetterHelp operates as a major online mental health service, linking millions of clients with a large network of licensed professionals. The organization is currently hiring a full-time Credentialing Specialist to work remotely from anywhere within the United States. In this role, the employee will provide initial management and training for the credentialing associate team. The chosen candidate will research new tools and processes, document current insurance credentialing workflows, and collaborate…
Job Description
BetterHelp operates as a major online mental health service, linking millions of clients with a large network of licensed professionals. The organization is currently hiring a full-time Credentialing Specialist to work remotely from anywhere within the United States. In this role, the employee will provide initial management and training for the credentialing associate team.
The chosen candidate will research new tools and processes, document current insurance credentialing workflows, and collaborate with leadership and a contracting partner named TekSystems to monitor team performance. Additional duties involve resolving delays with a credentials verification organization, maintaining database records via Verifiable, and tracking application timelines. The position offers a pay rate ranging from $30 to $37 per hour, alongside performance bonuses and comprehensive health benefits through Teladoc Health.
Responsibilities
- Manage and train the credentialing associate team on daily tasks
- Research and implement new organizational systems and processes
- Document and analyze insurance credentialing workflows to improve timelines and efficiency
- Partner with leadership and TekSystems to evaluate associate performance
- Keep provider information current in internal databases and Verifiable
- Collaborate with the credentials verification organization to address application delays
- Monitor credentialing deadlines, recredentialing schedules, and application statuses
- Provide regular performance metrics and improvement updates to leadership
Requirements
- One or more years of experience in administrative support, operations, or healthcare credentialing within a provider or payer setting
- Solid knowledge of NCQA credentialing practices and requirements
- Familiarity with Google Sheets or Microsoft Excel
- Background using credentialing software or CRMs such as CAQH and Verifable
- Strong organizational and communication abilities
Qualifications
- Prior experience handling behavioral or mental health provider credentialing
Core Skills
Benefits
- Remote work setup with company-backed in-person bonding gatherings
- Competitive hourly pay rate between $30 and $37
- Comprehensive health, vision, and dental insurance plans
- 401(k) retirement plan featuring an employer match
- Holistic wellness perks, which include free therapy services
- Choice of hardware and software needed for productivity
- Eligibility for performance bonuses
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Can this Credentialing Specialist position be performed remotely?
Yes, this role is fully remote and can be done from anywhere in the U.S., though the company occasionally organizes in-person gatherings.
What is the salary range for this job?
The position pays between $30 and $37 per hour, and it is also eligible for performance bonuses and comprehensive health benefits.
What kind of experience is required to apply?
Applicants must have at least one year of healthcare credentialing, operations, or administrative support experience in a provider or payer environment, along with a strong understanding of NCQA guidelines.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.