Remote opportunity at
M&S ConsultingCRM Process Manager - Pharma industry
M&S Consulting seeks a CRM Process Manager to drive the strategy, development, and delivery of priority customer relationship management capabilities for a large pharmaceutical client. Operating…
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About This Role
M&S Consulting seeks a CRM Process Manager to drive the strategy, development, and delivery of priority customer relationship management capabilities for a large pharmaceutical client. Operating within the US CRM ecosystem, this remote position focuses on translating customer and field requirements into scalable technology enhancements, analytics, and user experience updates. The person in this role will own and manage end-to-end product delivery, maintain a prioritized backlog, and apply agile delivery…
Job Description
M&S Consulting seeks a CRM Process Manager to drive the strategy, development, and delivery of priority customer relationship management capabilities for a large pharmaceutical client. Operating within the US CRM ecosystem, this remote position focuses on translating customer and field requirements into scalable technology enhancements, analytics, and user experience updates.
The person in this role will own and manage end-to-end product delivery, maintain a prioritized backlog, and apply agile delivery practices. Responsibilities include coordinating across business and IT stakeholders, improving workflows, ensuring adherence to governance and compliance standards, and supporting change enablement. The ideal candidate brings a strong background in product management and commercial operations within the pharmaceutical or healthcare sectors.
Responsibilities
- Lead end-to-end delivery of assigned CRM capabilities from discovery through release and ongoing maintenance
- Partner with stakeholders to gather and translate business needs into prioritized product features, user stories, and acceptance criteria
- Maintain a healthy and prioritized backlog aligned with quarterly planning and stakeholder goals
- Collaborate with delivery teams to execute work, track progress, remove blockers, and manage scope trade-offs
- Identify workflow pain points, propose user-validated enhancements, and support change adoption
- Coordinate with CRM product managers, architecture, analytics, and legal teams to ensure release readiness
- Ensure all deliverables comply with regulatory, privacy, security, and data standards
- Provide direction to extended team members such as analysts and contractors
- Communicate status updates, risks, and roadmap outcomes to leadership and stakeholders
Requirements
- 5 to 7 plus years of experience in product management, technology strategy, innovation, or leadership roles
- Familiarity with the pharmaceutical, healthcare, or CRM sectors
- Understanding of CRM, AI, and Data platforms including Salesforce, Salesforce Data Cloud, Veeva, OpenAI, and Snowflake
- Experience managing product management operations such as backlog prioritization and agile ceremonies
- Strong communication and analytical skills
Qualifications
- Bachelor degree in a related field
- Master of Science and/or MBA preferred
- Experience in AI-supported product management techniques including LLM-supported user-story creation and process mapping
Core Skills
Frequently Asked Questions
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Is this position remote?
Yes, the source posting specifies that the location is remote.
What is the employment type?
The job posting indicates that the employment type is full-time.
What education is required?
A bachelor's degree in a related field is required, while a Master of Science and/or MBA is preferred.
What is the salary for this role?
The posting does not specify a salary.
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