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Palmetto Clean TechnologyCustomer Billing Escalation Specialist
Palmetto Clean Technology seeks a remote Customer Billing Escalation Specialist based in the Philippines to join Palmetto Capital. Palmetto operates a consumer energy platform that assists…
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About This Role
Palmetto Clean Technology seeks a remote Customer Billing Escalation Specialist based in the Philippines to join Palmetto Capital. Palmetto operates a consumer energy platform that assists homeowners in discovering, purchasing, financing, and managing home energy products like solar power, battery storage, HVAC systems, and heat pumps. In this role, the selected candidate will interact daily with LightReach installers, customer experience teams, and CAT departments to manage escalated billing issues. The…
Job Description
Palmetto Clean Technology seeks a remote Customer Billing Escalation Specialist based in the Philippines to join Palmetto Capital. Palmetto operates a consumer energy platform that assists homeowners in discovering, purchasing, financing, and managing home energy products like solar power, battery storage, HVAC systems, and heat pumps. In this role, the selected candidate will interact daily with LightReach installers, customer experience teams, and CAT departments to manage escalated billing issues.
The position suits an organized, analytically focused communicator who enjoys solving unstructured problems and improving existing processes. Responsibilities include reviewing escalated complaints regarding sales representative or installer misrepresentation, conducting investigations, communicating with engineering, procurement, and construction companies along with customers, and collaborating with accounting and leadership to achieve resolution.
Palmetto maintains a culture prioritizing talent development and impact, offering comprehensive benefits to employees.
Responsibilities
- Review escalated engineering, procurement, and construction complaints received through the billing subservicer, customer experience department, or finance operations
- Investigate complaints by evaluating responses, customer-provided details, and internal system data
- Propose resolutions based on findings, such as netfunding the engineering, procurement, and construction provider, cancelling customer billing, or maintaining collections
- Coordinate with customer experience, accounting, and leadership teams to finalize investigations
- Identify and flag patterns involving specific engineering, procurement, and construction providers or sales representatives
- Implement department process enhancements and conduct ad hoc data analysis regarding claims
Requirements
- Possess two to four years of experience showcasing problem-solving and strategic thinking abilities
- Demonstrate strong computer literacy using G Suite and Microsoft applications
- Work effectively either independently or as part of a team
- Maintain exceptional organizational, time management, and attention to detail skills
- Exhibit strong communication, collaboration, and analytical capabilities
- Successfully pass a background check prior to employment
Qualifications
- Prior experience working with Salesforce
- Hold a Bachelor of Science or Bachelor of Arts degree
- Bring familiarity with the construction or solar industry
Core Skills
Benefits
- Unlimited paid time off
- Medical coverage
- Dental coverage
- Vision coverage
- Paid parental leave
- Retirement plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this position located?
This role is based remotely in the Philippines.
What experience is required for this role?
Candidates need two to four years of experience demonstrating strategic thinking and problem-solving skills.
What benefits does the employer offer?
Benefits include unlimited paid time off, medical, dental, and vision coverage, paid parental leave, and retirement plans.
What is the salary for this position?
The salary is not specified in the job posting.
Sample Interview Questions
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