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Palmetto Clean TechnologyCollections Specialist
Palmetto Clean Technology seeks a Collections Specialist to join its Palmetto Home division on a remote basis located in the Philippines. Palmetto is a consumer energy…
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About This Role
Palmetto Clean Technology seeks a Collections Specialist to join its Palmetto Home division on a remote basis located in the Philippines. Palmetto is a consumer energy platform that provides homeowners with access to renewable energy and HVAC products, including solar power, battery storage, and advanced heating technologies. In this role, the selected candidate will manage past-due accounts, engage directly with customers through outbound calls, texts, and emails, and negotiate payment…
Job Description
Palmetto Clean Technology seeks a Collections Specialist to join its Palmetto Home division on a remote basis located in the Philippines. Palmetto is a consumer energy platform that provides homeowners with access to renewable energy and HVAC products, including solar power, battery storage, and advanced heating technologies. In this role, the selected candidate will manage past-due accounts, engage directly with customers through outbound calls, texts, and emails, and negotiate payment arrangements while supporting the financial health of the business. This position is ideal for an independent problem-solver with strong negotiation skills, professional phone communication, and the ability to maintain composure under pressure within a high-volume call environment. Palmetto fosters an internal culture prioritizing talent development and impact.
Responsibilities
- Place approximately 100 outbound collection calls per day to customers holding past-due accounts
- Negotiate payment arrangements and handle delinquent accounts in alignment with company policies and regulations
- Log account notes, payment commitments, and call outcomes accurately in the CRM
- Handle and de-escalate frustrated or difficult customers professionally
- Explain account balances, statuses, and available payment methods to clients
- Achieve or surpass daily, weekly, and monthly collection goals and call volume metrics
- Adhere to relevant federal, state, and company collection laws and guidelines
- Flag accounts that necessitate supervisor escalation or alternative resolution paths
- Maintain a courteous and customer-centric demeanor on every interaction
Requirements
- High school diploma or equivalent
- Prior work history in collections, customer service, or call center roles
- Fluent verbal and written communication skills in English
- Capability to work independently and collaboratively in a team setting
Qualifications
- Some college coursework
- Knowledge of the solar or construction industry
- Bilingual abilities in English and Spanish
- Acquaintance with compliance rules and regulations related to collections
- Past experience utilizing outbound dialer systems
Core Skills
Benefits
- Unlimited PTO
- Medical, dental, and vision coverage
- Paid parental leave
- Retirement plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is based remotely in the Philippines.
What is the employment type?
The posting specifies full-time employment.
What is the salary for this role?
The salary is not stated in the job posting.
What education is required to apply?
A high school diploma or equivalent is required, while some college coursework is preferred.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
