Remote opportunity at
WisetackCustomer Experience Associate I
Wisetack seeks a Customer Experience Associate I, Borrower Support, to assist consumers through phone interactions and other communication channels. In this remote, full-time position, the chosen…
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About This Role
Wisetack seeks a Customer Experience Associate I, Borrower Support, to assist consumers through phone interactions and other communication channels. In this remote, full-time position, the chosen professional will guide borrowers regarding applications, approvals, payments, repayments, refunds, and account inquiries. Founded in 2018, Wisetack creates intuitive consumer lending solutions for service-oriented businesses such as auto repair shops, veterinarians, and HVAC companies. Backed by prominent venture capital firms and recognized on multiple…
Job Description
Wisetack seeks a Customer Experience Associate I, Borrower Support, to assist consumers through phone interactions and other communication channels. In this remote, full-time position, the chosen professional will guide borrowers regarding applications, approvals, payments, repayments, refunds, and account inquiries. Founded in 2018, Wisetack creates intuitive consumer lending solutions for service-oriented businesses such as auto repair shops, veterinarians, and HVAC companies. Backed by prominent venture capital firms and recognized on multiple growth and workplace lists, the organization values customer-first thinking, agility, leadership, personal accountability, and positive human interaction.
This role suits individuals who possess a strong dedication to consumer advocacy alongside compliance mindfulness within a high-volume setting. Team members are expected to utilize artificial intelligence tools to enhance efficiency and customer outcomes while maintaining empathy and trust. Candidates must demonstrate excellent communication abilities, strong follow-through, and comfort with heavy phone-based customer interactions. The hiring process incorporates artificial intelligence tools for screening and assessment alongside human decision-making.
Responsibilities
- Assist borrowers over the phone and through additional communication channels regarding applications, approvals, payments, repayments, refunds, and account questions
- Adhere to lending rules, internal policies, and standard procedures while spotting risks, complaints, or issues requiring review
- Manage borrower issues from initial contact until complete resolution while maintaining clear communication on status and next steps
- Identify recurring operational friction, product challenges, and workflow gaps to share with cross-functional teams like Product, Engineering, and Risk
- Integrate artificial intelligence tools to boost work efficiency and customer satisfaction while safeguarding empathy, privacy, and accuracy
Requirements
- At least two years of background in customer success, customer support, financial services, operations, or another client-facing function
- Demonstrated usage of artificial intelligence tools to enhance operational efficiency or support workflows
- Ability to spend the majority of the workday handling customer interactions over the phone in a high-volume environment
- Strong verbal and written communication capabilities
- Proven ownership and follow-through from the first customer contact to final resolution
- Experience dealing with consumer lending products or other environments requiring high attention to detail, consistency, and accuracy
- Familiarity with customer support platforms such as Zendesk or Salesforce
- Willingness to work weekends
Qualifications
- Bachelor degree
- Background in assisting borrowers or consumers within payments, banking, lending, insurance, healthcare, fintech, or another regulated sector
- Familiarity with compliance-driven customer service or consumer lending regulations
Core Skills
Benefits
- Hourly rate of 25.00 dollars
- Equity
- Benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the employment type for this role?
This position is full-time.
What is the pay rate for the Customer Experience Associate I position?
The hourly rate is 25.00 dollars, supplemented by equity and benefits.
Sample Interview Questions
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