Remote opportunity at
WisetackCustomer Experience Associate I (Part-Time)
Wisetack is a well-funded fintech startup established in 2018 that creates consumer lending solutions for service-oriented businesses like auto repair shops, veterinary clinics, and HVAC providers.…
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About This Role
Wisetack is a well-funded fintech startup established in 2018 that creates consumer lending solutions for service-oriented businesses like auto repair shops, veterinary clinics, and HVAC providers. Recognized by industry lists such as the Inc. 5000 and Deloitte Fast 500, the organization focuses on transparent financial products and maintains high customer satisfaction ratings. The company is currently seeking a part-time Customer Experience Associate I, Borrower Support to join its remote team.…
Job Description
Wisetack is a well-funded fintech startup established in 2018 that creates consumer lending solutions for service-oriented businesses like auto repair shops, veterinary clinics, and HVAC providers. Recognized by industry lists such as the Inc. 5000 and Deloitte Fast 500, the organization focuses on transparent financial products and maintains high customer satisfaction ratings.
The company is currently seeking a part-time Customer Experience Associate I, Borrower Support to join its remote team. In this role, the incumbent will assist borrowers through telephone and other communication channels, guiding them through applications, payment processes, approvals, refunds, and account inquiries. The position requires a candidate who can utilize artificial intelligence tools to enhance support workflows, maintain consumer trust in regulated financial environments, and collaborate across departments to resolve issues.
This opportunity is suitable for individuals with a background in customer-facing roles who possess strong communication skills, an aptitude for working in high-volume phone environments, and a willingness to work weekends.
Responsibilities
- Assist borrowers via phone and alternative channels regarding applications, account inquiries, repayments, payments, approvals, and refunds.
- Manage borrower issues from the initial contact until final resolution while coordinating across departments.
- Adhere to company policies, established workflows, and lending requirements while spotting potential risks or complaints.
- Record interactions precisely and keep borrowers informed about their status and next steps.
- Report recurring customer pain points and process gaps to Product, Risk, Engineering, Operations, and Merchant Success teams.
- Utilize artificial intelligence tools to boost efficiency and support quality while preserving trust and empathy.
- Remain flexible to business needs, including providing merchant support when necessary.
Requirements
- Minimum of two years of experience in operations, customer success, customer support, or another customer-facing function.
- Ability to use AI tools to enhance operational efficiency or customer support workflows.
- Comfort spending the majority of the workday handling customer interactions by phone in a high-volume setting.
- Strong verbal and written communication abilities.
- Demonstrated ownership and follow-through capabilities from start to finish on customer issues.
- Experience working with consumer lending products or within environments requiring high accuracy and attention to detail.
- Familiarity with customer support software such as Zendesk or Salesforce.
- Willingness to work weekends.
Qualifications
- Bachelor's degree preferred.
- Experience assisting consumers or borrowers within fintech, lending, banking, insurance, payments, healthcare, or regulated industries.
- Familiarity with compliance-driven customer support or consumer lending regulations.
Core Skills
Benefits
- Hourly rate of $25.00
- Equity
- Non-exempt paid time off policy
- Sick pay
- Six paid holidays
- 401(k) plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source states that the location for this role is remote.
What is the employment type?
The role is part-time.
What is the pay rate for this job?
The hourly rate for the position is $25.00.
Are weekend shifts required?
Yes, candidates must have a willingness to work weekends.
What education is required?
A bachelor's degree is preferred, though the posting lists it as preferred rather than strictly mandatory while requiring 2+ years of relevant customer-facing experience.
Sample Interview Questions
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