Remote opportunity at
AffirmCustomer Operations Associate I
Affirm operates as a financial services company delivering predictable consumer payment solutions with transparent terms. The organization seeks a Customer Operations Associate I to support clientele…
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About This Role
Affirm operates as a financial services company delivering predictable consumer payment solutions with transparent terms. The organization seeks a Customer Operations Associate I to support clientele through various communication channels remotely. This remote position involves addressing escalated client inquiries primarily via email, with occasional phone communication required. Professionals in this role investigate financial issues, utilize product knowledge to drive resolutions, and partner across departments to roll out new product features.…
Job Description
Affirm operates as a financial services company delivering predictable consumer payment solutions with transparent terms. The organization seeks a Customer Operations Associate I to support clientele through various communication channels remotely.
This remote position involves addressing escalated client inquiries primarily via email, with occasional phone communication required. Professionals in this role investigate financial issues, utilize product knowledge to drive resolutions, and partner across departments to roll out new product features. The role suits individuals who can navigate fast-paced growth environments, manage their schedules independently, and handle performance metrics.
The position requires availability to support operations during weekends, evenings, and public holidays. New team members generally start at the base of the salary range, which spans from $50,000 to $70,000 per year for candidates located in California, Washington, New York, New Jersey, and Connecticut, and from $44,000 to $64,000 annually for all other United States states. The total compensation package includes equity rewards, monthly stipends for wellness, tech, and health, alongside fully subsidized medical, dental, and vision coverage for employees and dependents.
Responsibilities
- Handle escalated client inquiries through email and occasional phone support
- Maintain professionalism and high quality assurance scores
- Investigate and resolve customer problems using product and financial knowledge
- Participate in training sessions to build new skills
- Identify improvement opportunities and trends such as agent coaching and quality monitoring
- Assist with new product and feature launches during the incubation phase
- Manage schedules and email channels independently
- Collaborate across departments to assess and resolve complex issues
- Create documentation including meeting notes, procedural updates, and N-Pagers
Requirements
- Willingness to support operational functions on evenings, weekends, and public holidays
- Strong verbal and written communication skills
- Proficiency in both French and English
- Ability to work independently and virtually in a fast-growing environment
- One to three years of experience interacting with customers via omnichannel settings
- Sound judgment and problem-solving abilities
- Analytical thinking, organizational skills, and attention to detail
- Ability to manage competing priorities with strong follow-through
- Comfort working with Key Performance Indicators
Qualifications
- Background within the financial industry
- Familiarity with Mac operating systems and Google Workspace
Core Skills
Benefits
- Base pay ranging from $50,000 to $70,000 for CA, WA, NY, NJ, and CT, or $44,000 to $64,000 for other US states
- Equity rewards
- Monthly stipends for tech spending, health, and wellness
- 100% subsidized medical, dental, and vision coverage for employees and dependents
- Flexible time off and holiday calendars
- Employee stock purchase plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Affirm operates as a remote-first company, and this role can be performed remotely from the United States, though new hires are invited to an in-person onboarding experience.
What is the salary for this role?
The annual base pay ranges from $50,000 to $70,000 for candidates in California, Washington, New York, New Jersey, and Connecticut, and from $44,000 to $64,000 for all other US states.
What experience is required?
Candidates must have one to three years of experience interacting with customers in an omnichannel environment, along with bilingual proficiency in French and English.
Does Affirm offer visa sponsorship for this position?
No, visa sponsorship is not available for this role.
Sample Interview Questions
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