Remote opportunity at
VonageCustomer Registration Manager
Vonage is hiring a remote, full-time Customer Registration Manager to take charge of end-to-end customer registration processes within the Customer Success division. In this position, the…
Career Tools
About This Role
Vonage is hiring a remote, full-time Customer Registration Manager to take charge of end-to-end customer registration processes within the Customer Success division. In this position, the individual will serve as the primary point of contact for registration inquiries, oversee task queues, and ensure customer data is properly maintained in CRM platforms. The role is designed to handle registration workloads so that Technical Account Managers and Customer Success Managers can concentrate…
Job Description
Vonage is hiring a remote, full-time Customer Registration Manager to take charge of end-to-end customer registration processes within the Customer Success division. In this position, the individual will serve as the primary point of contact for registration inquiries, oversee task queues, and ensure customer data is properly maintained in CRM platforms. The role is designed to handle registration workloads so that Technical Account Managers and Customer Success Managers can concentrate on strategic relationship building and value delivery. Vonage operates as a global cloud communications leader specializing in programmable unified communications, contact center solutions, and communications APIs that help brands accelerate their digital transformation.
The ideal candidate will manage multiple requests simultaneously, monitor tracking metrics, and collaborate with internal departments including Legal, Finance, Compliance, Product, and Carrier teams. Responsibilities also include identifying workflow inefficiencies, writing standard operating procedures, and establishing scalable registration frameworks to support business growth. Candidates should be comfortable operating in a fast-paced setting with shifting priorities, demonstrating strong project management abilities and a focus on data accuracy.
Responsibilities
- Manage the complete lifecycle of customer registration requests across internal systems and platforms
- Act as the main contact for registration questions from customers, Technical Account Managers, and Customer Success Managers
- Input, validate, and maintain customer data within CRM and registration databases
- Prioritize and process registration queues to meet agreed service level agreements
- Coordinate with Legal, Finance, Compliance, and Product departments to resolve workflow obstacles
- Track in-flight and finished registrations while building reports and dashboards to show real-time visibility
- Identify operational inefficiencies and document standard operating procedures for registration workflows
- Collaborate with Carrier, Regulatory, Numbers, and Operations teams to facilitate smooth request processing
Requirements
- Minimum of three years of experience in an operations, customer success, or registration and onboarding management role within a SaaS, CPaaS, or technology setting
- Demonstrated organizational and project management capabilities to handle multiple requests at the same time
- High attention to detail paired with a commitment to data accuracy
- Working knowledge of CRM software such as Salesforce and tracking tools like Jira or Asana
- Strong communication and stakeholder management skills with the ability to escalate issues clearly
- Ability to thrive in a fast-paced environment with high volume and shifting priorities
- Proactive, solutions-oriented mindset focused on continuous process improvement
Qualifications
- Prior experience working alongside Technical Account Manager or Customer Success Manager teams in a supportive operational capacity
- Familiarity with telecommunications, API, or communications platform offerings
- Experience developing tracking and reporting systems using Google Sheets, Excel, or business intelligence platforms like Tableau and Looker
- Understanding of compliance and regulatory registration requirements such as 10DLC, toll-free verification, or regional number porting
Core Skills
Benefits
- Discretionary Time Off
- Private Medical Healthcare
- Pension scheme
- Ericsson support line
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the Customer Registration Manager role is remote.
What is the employment type?
The position is full-time.
What experience is required for this role?
Applicants must have at least three years of experience in an operations, customer success, or registration and onboarding management role within a SaaS, CPaaS, or technology environment.
What benefits are offered?
Benefits include discretionary time off, private medical healthcare, a pension scheme, and an Ericsson support line.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
Related Jobs