Remote opportunity at
Rubrik Job BoardCustomer Resilience Manager - Customer Success (Remote)
Rubrik seeks a Customer Resilience Manager to oversee the post-sales journey for key enterprise accounts within its Customer Success division. In this remote position, the chosen…
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About This Role
Rubrik seeks a Customer Resilience Manager to oversee the post-sales journey for key enterprise accounts within its Customer Success division. In this remote position, the chosen professional will serve as a primary advocate between the company and its major clients, steering client life cycles, encouraging maximum return on investment, and helping customers reach their strategic objectives. The employer operates as a security and artificial intelligence operations enterprise, offering complete cyber…
Job Description
Rubrik seeks a Customer Resilience Manager to oversee the post-sales journey for key enterprise accounts within its Customer Success division. In this remote position, the chosen professional will serve as a primary advocate between the company and its major clients, steering client life cycles, encouraging maximum return on investment, and helping customers reach their strategic objectives. The employer operates as a security and artificial intelligence operations enterprise, offering complete cyber resilience through data protection, monitoring, and recovery solutions across cloud environments.
This opportunity fits individuals who possess strong leadership and interpersonal capabilities, combined with a background in technical account management or customer success. Responsibilities span coordinating product activation, tracking adoption metrics, managing escalations, and directing client renewals while collaborating across multiple departments including engineering, sales, and marketing. Candidates must be prepared to travel occasionally to client sites and work outside standard hours when necessary.
Rubrik functions as an equal opportunity employer committed to a merit-based culture supporting individuals from all backgrounds, offering base pay accompanied by bonus potential, equity, and benefits.
Responsibilities
- Manage the complete customer lifecycle including onboarding, ongoing engagement, and retention
- Partner with clients to establish and achieve mutual success plans, business goals, and time-to-value milestones
- Drive product activation, track usage against goals, and proactively close adoption gaps
- Secure early renewals for purchased products and services to prevent customer churn
- Coordinate cross-functional teams and handle account or case escalations to resolution
- Lead conference calls and author Root Cause Analysis documents regarding customer technical issues
- Monitor customer environments to identify proactive measures preventing issues and ensuring good account standing
Requirements
- Have eight or more years of experience in a technical account management or customer success role within a technology company
- Possess excellent verbal, written, and presentation communication skills suitable for C-level audiences
- Demonstrate proven experience with global enterprise-level proactive account management and escalation handling
- Be capable of traveling to customer sites occasionally and working outside normal business hours when required
Qualifications
- Hold a bachelor degree in a computer-related academic discipline
Core Skills
Benefits
- Bonus potential
- Equity
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role based in the United States.
What is the employment type?
The posting lists the employment type as full-time.
What salary is offered for this role?
The US base salary range is $164,600 to $246,800 USD, with the exact amount determined by location, experience, skills, and education. The role is also eligible for bonus potential, equity, and benefits.
How many years of experience are required?
Candidates must have eight or more years of experience in customer success or technical account management within a technology-based company.
Sample Interview Questions
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