Remote opportunity at
BeyondTrustCustomer Retention Executive
BeyondTrust is seeking a Customer Retention Executive to join its Go to Market organization as part of the global Customer Retention & Growth Team. Operating as…
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About This Role
BeyondTrust is seeking a Customer Retention Executive to join its Go to Market organization as part of the global Customer Retention & Growth Team. Operating as a remote position based in the United States on the East Coast, this full-time role involves overseeing a large volume of customer accounts within a fast-paced setting. The individual selected will work to secure recurring revenue through managing renewals and identifying expansion avenues. This…
Job Description
BeyondTrust is seeking a Customer Retention Executive to join its Go to Market organization as part of the global Customer Retention & Growth Team. Operating as a remote position based in the United States on the East Coast, this full-time role involves overseeing a large volume of customer accounts within a fast-paced setting. The individual selected will work to secure recurring revenue through managing renewals and identifying expansion avenues.
This position suits a self-motivated professional who excels at customer negotiations, problem resolution, and cross-functional collaboration. Daily responsibilities include driving annual renewal and migration quotas, reporting on metrics such as TAR and ACV, and handling customer escalations. Internal alignment with billing, sales, support, and fulfillment teams is also vital to the position.
BeyondTrust operates as a global identity security provider specializing in identity-centric cybersecurity solutions. Trusted by tens of thousands of organizations globally, the company aims to protect paths to privilege, prevent data breaches, and reduce the impact of internal and external threats.
Responsibilities
- Contribute to achieving the annual renewal bookings target and company migration quota
- Act as the primary contact for perpetual accounts within an assigned customer segment during renewal or migration cycles
- Engage with add-on and upsell opportunities tied to renewals and migrations
- Build and interpret reports tracking metrics like TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost deals
- Negotiate with customers and propose effective solutions to problems
- Communicate product use-cases with an emphasis on SaaS upgrades and value propositions
- Manage escalations and de-escalate difficult situations skillfully
- Maintain professional alignments with internal departments including Sales, Billing, Support, and Order Management
- Adhere to company Bookings Policy and order resolution guidelines
Requirements
- Located on the East Coast of the United States
- Strong written and verbal communication abilities
- Organization skills with the capacity to multi-task and self-direct in an independent environment
- Interpersonal skills suited for working across diverse functional teams
- Analytical and problem-solving capabilities
- Flexibility to prioritize and meet multiple goals
- Adherence to internal controls and best practices
- Proficiency with Salesforce and Microsoft Office
- Availability to work outside normal office hours during peak periods
Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or comparable industry experience
- One to two years of relevant experience in a technology or software company
- Familiarity with SaaS com or large CRM and ERP systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role located in the United States, specifically requiring candidates to be based on the East Coast.
What is the employment type?
The posting indicates this is a full-time position.
What salary does this job offer?
The job posting does not specify the salary for this role.
What education or experience is required?
Candidates must have a bachelor's degree in Finance, Accounting, Business, or comparable industry experience. Additionally, 1-2 years of related software or technology company experience is considered a plus.
Sample Interview Questions
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