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AlphaSenseCustomer Success Associate
AlphaSense, a market intelligence and search platform trusted by more than 6,000 enterprise customers, is hiring a Customer Success Associate. The company is based in New…
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About This Role
AlphaSense, a market intelligence and search platform trusted by more than 6,000 enterprise customers, is hiring a Customer Success Associate. The company is based in New York City and acquired Tegus in 2024. The posting does not name a specific office for this role. The base salary range is $70,000 to $87,000 USD, and final offers depend on factors including candidate experience. The associate supports day-to-day client experience, helping active…
Job Description
AlphaSense, a market intelligence and search platform trusted by more than 6,000 enterprise customers, is hiring a Customer Success Associate. The company is based in New York City and acquired Tegus in 2024. The posting does not name a specific office for this role. The base salary range is $70,000 to $87,000 USD, and final offers depend on factors including candidate experience.
The associate supports day-to-day client experience, helping active users get value through support, training and steady engagement. Duties include holding one-on-one onboarding sessions for new users, contacting quiet or inactive users by email and phone, and turning those contacts into live sessions that increase usage and uncover license needs. The role also supports client sessions and trainings alongside Account Managers, owns the follow-ups from those engagements, and helps keep accounts healthy with tailored training and workflow tips.
Other work covers leading product walk-throughs for trial users, sitting in on sales demos, noticing patterns in client conversations, and passing those observations to Customer Success, Account Management and sales executives. The associate also captures user feedback, tracks recurring pain points and passes actionable findings to internal product and support teams.
Applicants need a year or more of customer-facing work, ideally in busy outreach roles or support desks, and should be able to make complicated topics understandable. The role calls for rapport-building, energy and curiosity, strong organization across multiple tasks, and good teamwork. Much of the technical knowledge is learned on the job. The listing notes that a performance bonus, equity and a broad benefits program may be part of the offer.
Responsibilities
- Run one-to-one onboarding sessions to help new users fit the platform into their workflow
- Contact low-activity or dormant users by email and warm calls and turn outreach into live sessions
- Support client sessions and trainings alongside Account Managers and own the follow-ups
- Deliver tailored training and workflow guidance to keep accounts healthy
- Run product overview sessions for trials and join sales demos when needed
- Identify themes and trends in client interactions and share them with account and sales teams
- Log user comments, follow repeated frustrations and pass findings to internal teams
Requirements
- Twelve months or more of customer-facing work in busy outreach or support desk roles
- Ability to speak with many kinds of users and explain complex issues simply
- Strong rapport-building and clear communication
- Lively, inquisitive and fast at picking up new workflows and sector use cases
- Methodical, able to handle many tasks at once in a quick-moving setting
- Collaborates comfortably with a group
Core Skills
Benefits
- Possible performance-based bonus
- Possible equity
- Generous benefits program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range?
The posting lists a base compensation range of $70,000 to $87,000 USD.
Where is this role located?
The posting names no office for this job. The company's headquarters is in New York City.
What experience is required?
The posting asks for at least one year of client-facing experience in busy outreach or support desk roles.
Is the role remote?
The listing is marked on-site, but the posting does not state a work arrangement or office location.
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