Remote opportunity at
NetlifyCustomer Success Associate (Denver, CO)
Netlify seeks a Customer Success Associate to join its distributed team. This entry-level position is dedicated to managing a portfolio of over 120 small and medium-sized…
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About This Role
Netlify seeks a Customer Success Associate to join its distributed team. This entry-level position is dedicated to managing a portfolio of over 120 small and medium-sized business accounts representing roughly two million dollars in annual recurring revenue. The professional chosen for this role will act as the primary point of contact, driving engagement, facilitating feature adoption, and guiding clients smoothly through the renewal process while receiving mentorship from senior teammates.…
Job Description
Netlify seeks a Customer Success Associate to join its distributed team. This entry-level position is dedicated to managing a portfolio of over 120 small and medium-sized business accounts representing roughly two million dollars in annual recurring revenue. The professional chosen for this role will act as the primary point of contact, driving engagement, facilitating feature adoption, and guiding clients smoothly through the renewal process while receiving mentorship from senior teammates.
This opportunity is well-suited for someone with a background in customer-facing environments who feels comfortable working with spreadsheets and data to spot trends. Candidates must reside in the Denver, Colorado area to participate in occasional in-person meetings and stakeholder interactions while otherwise working remotely.
Netlify provides a platform utilized by millions of developers and organizations to build, deploy, and scale modern web applications. The company operates as a fully distributed organization and functions as a Series D enterprise backed by major investors. The hiring range for this position in Colorado is targeted at $69,000 to $80,000 in total on-target earnings, as the role is eligible to participate in the company commission plan.
Responsibilities
- Manage the day-to-day relationship for an assigned portfolio of over 120 accounts
- Maintain tracking workflows for renewal timelines, account health signals, and engagement levels
- Conduct outreach prior to renewal dates, lead discussions, negotiate terms for flat renewals, and coordinate with Sales on larger expansion opportunities
- Forecast the renewal portfolio on a rolling basis and proactively address identified risks
- Utilize product usage metrics to prove value during client check-ins and renewal meetings
- Collect and relay customer feedback to product teams to help shape roadmap development
Requirements
- Reside in the Denver, Colorado region
- Possess prior experience in a customer-facing capacity such as retail, internships, sales support, or customer service
- Demonstrate comfort handling spreadsheets and analyzing data to make decisions
- Show a history of clear written and verbal communication skills
- Be available for remote work alongside occasional in-person meetings in Denver
Qualifications
- Interest in building a long-term career within customer success and commercial account management
Core Skills
Benefits
- Participation in the company commission plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The position is remote, but candidates must be based in the Denver, Colorado area in order to attend occasional in-person meetings.
What is the salary range for this role?
For candidates in Colorado, the hiring range is targeted at $69,000 to $80,000 in total on-target earnings, as the position is eligible for the company commission plan.
What experience is required to apply?
Applicants need prior experience in a customer-facing role, comfort working with data and spreadsheets, and strong written and verbal communication skills.
How can I apply?
You can apply by submitting a resume or professional history listing along with an optional cover letter.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.