Remote opportunity at
CentralReachCustomer Success Lead
CentralReach is seeking a Level 1 Customer Success Lead for its software used in autism and intellectual and developmental disability care, including applied behavior analysis therapy,…
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About This Role
CentralReach is seeking a Level 1 Customer Success Lead for its software used in autism and intellectual and developmental disability care, including applied behavior analysis therapy, multidisciplinary therapy and special education. The company says its platform serves over 200,000 users. The full-time role focuses on building relationships with a portfolio of customers and deepening their use of the product. Customer Success Leads serve as trusted advisors who learn each customer's…
Job Description
CentralReach is seeking a Level 1 Customer Success Lead for its software used in autism and intellectual and developmental disability care, including applied behavior analysis therapy, multidisciplinary therapy and special education. The company says its platform serves over 200,000 users. The full-time role focuses on building relationships with a portfolio of customers and deepening their use of the product.
Customer Success Leads serve as trusted advisors who learn each customer's goals and steer them toward results with CentralReach. They voice customer concerns inside the company, spot risks early and run recurring activities that follow established playbooks. Responsibilities include hitting engagement and growth targets, encouraging best-practice use, staying current on releases, and working with Account Managers on cross-sell and upsell opportunities. The role also coordinates with the professional services, product and support groups to resolve concerns.
The base salary range is $65,000 to $80,000. Hybrid work is preferred, with a base at the company's offices in Holmdel, NJ or Fort Lauderdale, FL, though remote candidates in other U.S. states will be considered. Fully remote hires must attend an in-person or face-to-face meeting before their first day. Applicants should hold a college degree or bring relevant experience facing clients, ideally at least a year in a customer-facing position.
Responsibilities
- Build relationships and grow product adoption across an assigned customer portfolio
- Act as a trusted advisor on reaching each customer's objectives with the software
- Represent customers by passing their critical needs to internal teams
- Run recurring activities that match each account's playbook
- Hit customer engagement and growth targets while keeping client health scores and NPS strong
- Encourage best practices and product optimization
- Work with Account Managers on expansion through cross-sell and upsell
- Coordinate with professional services, product and support on customer concerns
Requirements
- A college degree, or relevant experience working with clients
- At least one year in a role dealing with clients, such as support, success, account management or onboarding
- Strong relationship-building, conflict resolution and project management skills
- Clear communication, negotiation and presentation skills
- Empathetic yet assertive manner
Qualifications
- Earlier work with CentralReach or other EMR or EHR platforms
- Understanding of healthcare compliance rules, including HIPAA
- Background in the healthcare industry
- Familiarity with ABA, or RBT or BCBA certification
- Familiarity with Salesforce and Microsoft Outlook
Core Skills
Benefits
- Competitive pay and comprehensive health coverage
- Generous PTO
- 401(k) match
- Paid parental leave
- Hybrid schedules and career development support
- Wellness programs
- Volunteering through the CR Cares community initiative
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Hybrid work is preferred at the Holmdel (NJ) or Fort Lauderdale (FL) offices, but remote candidates elsewhere in the U.S. will be considered.
Is there an in-person interview for remote hires?
Yes. Fully remote hires must attend an in-person or face-to-face meeting before their first day.
What is the base salary?
The posted base salary range is $65,000 to $80,000.
What experience is needed?
Either a college degree or relevant experience with clients, including at least one year in a customer-facing position.
Sample Interview Questions
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