Remote opportunity at
Eleken.Customer Success Manager
Eleken is a company founded to enhance the design services of SaaS businesses by delivering user-centered designs on a subscription basis, using dedicated teams that integrate…
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About This Role
Eleken is a company founded to enhance the design services of SaaS businesses by delivering user-centered designs on a subscription basis, using dedicated teams that integrate directly into client workflows. The organization is currently seeking a Customer Success Manager to join the sales team on a full-time, remote basis. In this position, you will be tasked with fostering enduring relationships with active clients to ensure they remain engaged and supported…
Job Description
Eleken is a company founded to enhance the design services of SaaS businesses by delivering user-centered designs on a subscription basis, using dedicated teams that integrate directly into client workflows. The organization is currently seeking a Customer Success Manager to join the sales team on a full-time, remote basis.
In this position, you will be tasked with fostering enduring relationships with active clients to ensure they remain engaged and supported throughout their collaboration with the company. The role involves managing communications, gathering feedback through quarterly Net Promoter Stories calls, overseeing invoicing to ensure prompt payments, and gathering testimonials on platforms like LinkedIn and Clutch. Additionally, you will handle exit interviews when partnerships end and work to retain clients by identifying growth opportunities.
To succeed in this role, you should possess a background in B2B client-facing positions within the tech or creative industries, along with fluency in English. The position suits individuals who exhibit strong organizational skills, commercial awareness regarding upselling, and a proactive mindset. Throughout your tenure, you will coordinate closely with internal sales and marketing teams to address any risks early and maintain open lines of communication. The recruitment process includes discussions with a Talent Acquisition Specialist and the Chief Executive Officer, followed by reference checks.
Responsibilities
- Maintain ongoing contact with active clients to guarantee smooth collaboration
- Conduct quarterly NPS calls to gather qualitative feedback
- Gather testimonials and reviews on external platforms including Clutch and LinkedIn
- Execute exit interviews upon client departure
- Oversee the invoicing workflow to secure timely financial settlements
- Identify risks early and coordinate mitigation with internal teams
- Reconnect with former clients to maintain relationships and spot return or expansion opportunities
Requirements
- Minimum of two years of experience in B2B client-facing functions such as Customer Success, Sales, or Account Management
- Background ideally rooted in tech or creative services
- Fluent English communication skills for both spoken and written interactions
- Experience running discovery calls to uncover business objectives, roadblocks, and risks
- Competency in upselling and cross-selling
- Familiarity with CRM platforms and communication software like Slack, Notion, and Attio
Core Skills
Benefits
- Flexible working hours
- Paid vacations and sick leaves
- Fully remote work environment
- Compensation for co-working space usage
- Financial support covering accounting services
- Employee referral bonus
- Access to a Reading Club and corporate library
Frequently Asked Questions
Is this position remote?
Yes, this is a fully remote full-time role.
What is the salary for this position?
The salary is discussed individually and depends on your specific experience and skills.
What tools are used in this role?
The company uses tools such as Slack, Notion, and Attio for client communication and CRM tasks.
What are the interview stages for this job?
The hiring process consists of an interview with a Talent Acquisition Specialist, an interview with the CEO, a reference check, and an official job offer.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.