Remote opportunity at
BoulevardCustomer Success Manager
Boulevard is a company that develops a client experience platform built for self-catering operations such as salons, spas, medspas, and barbershops. As a Mid-Market Customer Success…
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About This Role
Boulevard is a company that develops a client experience platform built for self-catering operations such as salons, spas, medspas, and barbershops. As a Mid-Market Customer Success Manager, you will operate in a remote capacity to oversee a portfolio of multi-location businesses within this wellness sector. This position centers on maintaining client relationships, securing contract renewals, and promoting overall account expansion. You will serve as the primary guide for clients post-onboarding,…
Job Description
Boulevard is a company that develops a client experience platform built for self-catering operations such as salons, spas, medspas, and barbershops. As a Mid-Market Customer Success Manager, you will operate in a remote capacity to oversee a portfolio of multi-location businesses within this wellness sector.
This position centers on maintaining client relationships, securing contract renewals, and promoting overall account expansion. You will serve as the primary guide for clients post-onboarding, helping them extract long-term value from the technology while monitoring account health and risk factors. Additionally, you will act as an internal advocate by passing customer feedback and trends to cross-functional departments including product, sales, and support, as well as mentoring newer team members on handling complex account situations.
Ideal candidates possess a strong background in handling mid-market portfolios with an emphasis on client retention. You will collaborate closely with internal stakeholders and apply analytical reasoning to recognize expansion opportunities. This position suits professionals who thrive in dynamic environments and excel at empathetic yet direct communication. Boulevard offers a base salary of $92,000 per year alongside variable compensation, equity participation, medical coverage, health savings account contributions, dental and vision plans, parental leave, flexible time off, and various wellness perks.
Responsibilities
- Manage a designated portfolio of mid-market, multi-location accounts following the onboarding phase.
- Drive client retention and lead contract renewals utilizing data-driven judgment regarding account health and risk.
- Conduct structured check-ins, account planning sessions, and business reviews.
- Establish and nurture trusted connections with stakeholders across assigned accounts.
- Relay customer insights, market trends, and risk indicators to product and cross-functional teams.
- Identify opportunities for increased product adoption, upselling, and cross-selling.
- Function as a primary resource for junior team members handling escalations and intricate account scenarios.
Requirements
- At least three years of experience managing a mid-market account portfolio with a proven history of retention, renewals, and relationship management.
- Demonstrated ability to independently direct complex, multi-location accounts with minimal supervision.
- Strong business acumen enabling early risk identification and appropriate escalation.
- Effective emotional intelligence and communication skills for delivering direct messages and explaining technical concepts.
- Familiarity with handling competing priorities, evolving processes, and strong follow-through.
- A growth mindset utilizing usage data to form data-driven recommendations and spot expansion paths.
- Prior experience or interest in mentoring or supporting newer customer success managers.
Qualifications
- Experience working within the salon, spa, or wellness industry.
- A bachelor's degree is preferred, though equivalent professional experience will be considered.
Core Skills
Benefits
- Base salary of $92,000 per year with eligibility for a variable compensation program targeting 23,000 OTC.
- Equity participation for all full-time personnel.
- Comprehensive medical coverage with up to 100 percent employer premium coverage and 75 percent for dependents.
- An annual employer contribution of $1,200 to a health savings account for eligible plans.
- Fully covered dental, vision, life, and disability insurance.
- Twelve weeks of fully paid United States parental leave.
- Flexible paid time off paired with 10 United States company holidays.
- A $200 home office setup allowance and a $50 monthly work-from-home reimbursement.
- Quarterly Boulevard Bucks stipend of $200 for personal well-being.
- Additional perks including a One Medical membership and an Employee Assistance Program.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The role is fully remote, and the employer provides a home office setup allowance along with a monthly work-from-home reimbursement.
What is the salary and compensation structure?
The base salary is $92,000 per year, and the position is eligible to participate in a variable compensation program with a target of 23,000 OTC.
What experience is required to apply?
Applicants need three or more years of experience managing a mid-market account book with a proven background in retention, renewals, and relationship management, along with the ability to independently oversee complex multi-location accounts.
Is a college degree mandatory?
A bachelor's degree is preferred, but equivalent professional experience will be evaluated in place of a degree.
Sample Interview Questions
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