Remote opportunity at
BoulevardOnboarding Manager
Boulevard builds a client experience platform designed specifically for appointment-based self-care companies, including hair salons, spas, and barbershops. The customer experience team at Boulevard is currently…
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About This Role
Boulevard builds a client experience platform designed specifically for appointment-based self-care companies, including hair salons, spas, and barbershops. The customer experience team at Boulevard is currently seeking an Onboarding Manager to guide the small and medium business segment. In this position, you will oversee and mentor a team of eight to twelve onboarding specialists focused on high-volume activations. This role is well-suited for a leader who values operational rigor, data-driven…
Job Description
Boulevard builds a client experience platform designed specifically for appointment-based self-care companies, including hair salons, spas, and barbershops. The customer experience team at Boulevard is currently seeking an Onboarding Manager to guide the small and medium business segment. In this position, you will oversee and mentor a team of eight to twelve onboarding specialists focused on high-volume activations. This role is well-suited for a leader who values operational rigor, data-driven forecasting, and structured team coaching to maintain consistent activation velocity. Your core focus will be holding the team accountable to performance standards, managing customer implementation risk, and collaborating cross-functionally with departments like sales and product.
Accountability is central to the position, requiring you to monitor portfolio health, track activation milestones, and maintain forecast accuracy. You will lead regular reviews of at-risk accounts, analyze operational bottlenecks, and champion process improvements that scale throughput without sacrificing quality. The ideal candidate thrives in a fast-paced environment and possesses a strong background in SaaS onboarding alongside direct people management experience.
Responsibilities
- Manage and develop a team of eight to twelve onboarding specialists through regular one-on-ones, performance reviews, and call coaching.
- Run weekly portfolio reviews to track active, at-risk, delayed, and aging accounts with defined recovery plans.
- Monitor team activation velocity, forecast accuracy, and adherence to efficiency standards across the customer funnel.
- Identify systemic bottlenecks and collaborate with operations and other departments to refine tooling, reporting, and playbooks.
- Oversee customer risk mitigation strategies and handle executive escalations to ensure activation success.
- Partner with sales, customer success, product, and finance to facilitate smooth handoffs and surface customer friction points.
Requirements
- Minimum of 3 years of experience in SaaS onboarding, implementation, or customer success.
- At least 1 to 2 years of experience leading a team.
- Proven ability to manage a high-volume portfolio with forecasting discipline and velocity.
- Strong coaching skills to translate metrics and call reviews into actionable behavior changes.
- Familiarity with data hygiene and reporting integrity in CRM applications such as Salesforce.
- Experience utilizing project management or implementation platforms.
Qualifications
- Experience managing high-volume onboarding motions.
- Familiarity with conversation intelligence tools like Gong for coaching at scale.
- Background within wellness, healthcare, med spa, salon, or service-based industries.
- Knowledge of SaaS operational platforms such as GuideCX.
- Process-improvement credentials including Six Sigma or PMP.
Core Skills
Benefits
- Competitive base pay and performance bonus eligibility.
- Equity participation for all full-time employees.
- Comprehensive medical coverage with up to 100 percent employer premium coverage and 75 percent dependent coverage.
- Annual 1,200 dollar health savings account employer contribution for eligible plans.
- Fully covered dental, vision, life, and disability insurance.
- 12 weeks of fully paid U.S. parental leave.
- Flexible paid time off and 10 U.S. company holidays.
- Home office setup allowance of 200 dollars and a 50 dollar monthly work-from-home reimbursement.
- Quarterly Boulevard Bucks stipend of 200 dollars.
- Additional perks including One Medical membership and an Employee Assistance Program.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting specifies that the role is fully remote with support, including a home office setup allowance and a monthly work-from-home reimbursement.
What is the employment type for this position?
The position is a full-time role.
What is the salary range offered for the Onboarding Manager?
The salary is not stated in the job posting, though the role includes competitive base pay and performance bonus eligibility.
What experience is required to apply?
Applicants must have at least three years of experience in SaaS onboarding, implementation, or customer success, including one to two years of leadership experience.
Sample Interview Questions
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