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InstructureCustomer Success Manager - Dutch & English Speaker
Instructure is seeking a Customer Success Manager who is fluent in both Dutch and English to join the Customer Experience team. In this position, the professional…
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About This Role
Instructure is seeking a Customer Success Manager who is fluent in both Dutch and English to join the Customer Experience team. In this position, the professional will act as a strategic partner managing high-value educational accounts across Central Europe and the BeNeLux region. Instructure creates learning and personal development products designed to simplify education and help users achieve their goals. This role suits individuals with a strong background in SaaS…
Job Description
Instructure is seeking a Customer Success Manager who is fluent in both Dutch and English to join the Customer Experience team. In this position, the professional will act as a strategic partner managing high-value educational accounts across Central Europe and the BeNeLux region. Instructure creates learning and personal development products designed to simplify education and help users achieve their goals. This role suits individuals with a strong background in SaaS account management or customer success, particularly those familiar with the education sector.
The chosen candidate will build relationships with key academic stakeholders, recommend tailored software solutions, encourage platform adoption, and protect revenue retention. Additionally, the role involves collaborating with sales teams to support expansion, sharing user feedback with product and engineering groups, and handling various cross-functional projects. Depending on the location, the work arrangement may be remote for Budapest or hybrid for the United Kingdom.
Responsibilities
- Develop and maintain relationships with senior educational stakeholders
- Identify customer challenges and suggest appropriate Instructure product solutions
- Drive product adoption and safeguard revenue retention
- Work alongside the sales department to aid pipeline generation and account growth
- Collect client feedback to support platform updates with product and engineering groups
- Prioritize tasks dynamically and engage in cross-functional customer experience initiatives
Requirements
- Fluency in English and Dutch
- Minimum of four years of experience in SaaS account management or Customer Success
- Technical aptitude with familiarity in CRM and project management tools
- Verbal and written communication skills suitable for influencing senior stakeholders
- Ability to pass a background check and identity verification process
Qualifications
- Background or strong affinity within the education sector
- Experience within Educational Technology
- Bachelor degree
Core Skills
Benefits
- Competitive compensation and participation in the company ownership program for full-time staff
- Flexible work culture with remote and hybrid collaboration options depending on role and location
- Generous time off including local holidays and a late December company recharge period
- Wellness programs and mental health support
- Learning and development resources such as tuition reimbursement and professional development tools
- Access to necessary technology and tools
- Motivosity employee recognition program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What languages are required for this role?
Candidates must be fluent in both English and Dutch.
What is the remote work policy for this position?
The role is offered as remote for Budapest or hybrid for the United Kingdom.
What kind of experience is needed to apply?
Applicants need a minimum of four years of experience in SaaS account management or Customer Success, ideally within Educational Technology, along with a Bachelor's degree.
Are there pre-employment checks required?
Yes, all employees must pass a background check and complete identity verification measures as part of the hiring process.
Sample Interview Questions
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