Remote opportunity at
HudlCustomer Success Manager I
Hudl is seeking a Customer Success Manager I to join its team, focusing on the grassroots and non-league football sectors across Africa, Scandinavia, and the UK.…
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About This Role
Hudl is seeking a Customer Success Manager I to join its team, focusing on the grassroots and non-league football sectors across Africa, Scandinavia, and the UK. Hudl develops software and hardware tools that empower athletes and coaches worldwide to review footage, analyze performance metrics, and share key highlights. In this capacity, the selected professional will act as a primary partner for users, driving subscription renewals, account expansions, and platform adoption.…
Job Description
Hudl is seeking a Customer Success Manager I to join its team, focusing on the grassroots and non-league football sectors across Africa, Scandinavia, and the UK. Hudl develops software and hardware tools that empower athletes and coaches worldwide to review footage, analyze performance metrics, and share key highlights. In this capacity, the selected professional will act as a primary partner for users, driving subscription renewals, account expansions, and platform adoption. This position suits individuals who possess a strong blend of commercial acumen, communication skills, and technical aptitude.
The role involves managing a dedicated portfolio of accounts by running client meetings, demonstrating product capabilities, identifying upselling opportunities, and partnering closely with Account Executives. Candidates must be situated within commuting distance of the London office. While the role involves remote work flexibility, employees are expected to work from the office more frequently than remotely, collaborating regularly with teammates and coordinating schedules locally. Additionally, travel up to 50 percent of the time is required to conduct face-to-face customer visits a few times each month.
Total compensation for this position combines a base salary and on-target earnings, with final placement determined by qualifications, skills, and performance against specific sales quotas. Hudl operates as an equal opportunity employer committed to fostering an inclusive and supportive workplace culture.
Responsibilities
- Foster strong client relationships to increase product engagement and secure monthly, quarterly, and annual renewal targets
- Handle all aspects of support, product demonstrations, client education, and commercial activities
- Conduct client meetings to understand needs, find opportunities for efficiency, and pitch additional service upgrades
- Collaborate directly with Account Executives to capitalize on all market opportunities
- Travel up to 50 percent of the time to conduct consistent face-to-face customer visits
Requirements
- Prior client-facing work experience, preferably within a technology enterprise
- Familiarity with the grassroots and non-league football landscape in the UK
- Strong communication and presentation abilities
- Technology-savvy profile with a clear understanding of application programming interfaces
- Proven relationship-building skills to drive customer renewals and expansions
- Willingness and ability to travel frequently for client visits
Qualifications
- Background or active involvement in sports
- Prior experience using Salesforce or similar customer relationship management systems
- Proactive mindset focused on enhancing the customer experience
- Analytical capability to review user behavior and engagement metrics
- Autonomous and self-starting approach to problem-solving
- Project management skills to handle multiple internal and external stakeholders simultaneously
Core Skills
Benefits
- Flexible vacation time that exceeds statutory leave requirements
- Company-wide holidays and meeting-free timeout days
- Remote work options alongside office access
- Medical and retirement benefits depending on employee location
- Employee Assistance Program and resource groups to support mental health and wellbeing
- Professional development resources and learning opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote or located in an office?
Applicants must live within commuting distance of the London office. The role features remote work options, but employees are expected to work from the office more days than remotely, coordinating schedules with their team.
What is the travel requirement for this job?
The role requires frequent travel of up to 50 percent of the time to conduct in-person customer visits a few times a month.
What are the salary and on-target earnings for the Customer Success Manager I role?
The base salary range is £25,585 to £34,615 GBP, with on-target earnings between £36,550 and £49,450 GBP. Final compensation is determined by individual experience, skills, education, and performance against sales quotas.
What employment type is this position?
The posting specifies that this is a full-time position.
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