Remote opportunity at
Juniper SquareCustomer Success Manager, Mid-Market
Juniper Square operates as an enterprise supplying fund administration services, data, and technology to general partners within the private markets sector. Serving over 2,300 general partners…
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About This Role
Juniper Square operates as an enterprise supplying fund administration services, data, and technology to general partners within the private markets sector. Serving over 2,300 general partners and supporting more than 700,000 limited partners with over $300 billion in assets under administration, the company has grown to a team of over 1,000 employees since its founding in 2014. The firm relies on digital-first operations and supports remote work arrangements across 27…
Job Description
Juniper Square operates as an enterprise supplying fund administration services, data, and technology to general partners within the private markets sector. Serving over 2,300 general partners and supporting more than 700,000 limited partners with over $300 billion in assets under administration, the company has grown to a team of over 1,000 employees since its founding in 2014. The firm relies on digital-first operations and supports remote work arrangements across 27 U.S. states, 2 Canadian provinces, India, Luxembourg, and England, alongside physical offices in San Francisco, New York City, Mumbai, and Bangalore.
The organization seeks a Customer Success Manager, Mid-Market to join its remote team on a full-time basis. In this position, the professional will manage 60 to 75 existing customer accounts, guiding clients through implementation, onboarding, adoption, and renewals. This role suits individuals who possess relationship and project management capabilities, enjoy acting as product and industry authorities, and are eager to utilize artificial intelligence tools such as Claude within daily workflows.
Responsibilities
- Manage a portfolio consisting of 60 to 75 current customer accounts
- Assist product end-users with onboarding, implementation, adoption, and renewal processes
- Analyze client metrics related to satisfaction, product utilization, and client objectives
- Identify and pursue account retention and expansion opportunities
- Build advanced comprehension of the industry, product, and customer base
- Participate in internal projects designed to enhance operational infrastructure
- Collaborate with engineering and product groups to develop features based on customer feedback
- Integrate AI tools into daily customer success tasks and share effective workflow applications with the team
Requirements
- Minimum of 5 years of professional experience
- At least 3 years of experience in a customer success management role
- Experience communicating with clients through written and verbal channels
- Experience leading client-facing presentations and meetings involving executives and various attendee levels
- Ability to prioritize time, resources, tasks, and people to achieve goals and deadlines
- Demonstrated capacity to quickly learn advanced technical subject matter
- Consistent and thoughtful utilization of AI in core customer success deliverables
Qualifications
- Bachelor's degree or equivalent years of professional experience
- Experience creating AI-powered work that others reuse
- Experience executing AI-enabled improvements with measurable results
Core Skills
Benefits
- Health, dental, and vision care for employees and their families
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company-paid holidays
- Paid family leave, medical leave, and bereavement leave
- Retirement saving plans
- Allowance for home workspace and technology setup
- Annual professional development stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role supports a fully remote work experience. The employer also offers options to work from physical offices in San Francisco, New York City, Mumbai, and Bangalore.
What is the salary range for this role?
The U.S. base salary range is $86,000 to $105,000 USD per year, and the Canadian base salary range is $77,000 to $96,000 CAD per year, with actual pay determined by factors like experience, skillset, and location.
What qualifications are required for the Customer Success Manager position?
Candidates must have at least 5 years of professional experience, including a minimum of 3 years in a customer success management role, alongside client communication skills, presentation experience, and technical aptitude.
What benefits are included?
Benefits include health, dental, and vision care, life insurance, mental wellness coverage, retirement plans, flex time off, paid leaves, a technology setup allowance, and an annual professional development stipend.
Sample Interview Questions
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