Remote opportunity at
SkillsoftCustomer Success Manager
Skillsoft is currently looking for a Customer Success Manager to join its remote team based in the Eastern Time Zone. In this full-time role, the successful…
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About This Role
Skillsoft is currently looking for a Customer Success Manager to join its remote team based in the Eastern Time Zone. In this full-time role, the successful candidate will manage post-sale strategy and value delivery for enterprise accounts within the eastern region. The employee will act as a trusted advisor, engaging with stakeholders and executive leaders to align workforce capabilities with business priorities. Skillsoft operates as a global leader in AI-native…
Job Description
Skillsoft is currently looking for a Customer Success Manager to join its remote team based in the Eastern Time Zone. In this full-time role, the successful candidate will manage post-sale strategy and value delivery for enterprise accounts within the eastern region. The employee will act as a trusted advisor, engaging with stakeholders and executive leaders to align workforce capabilities with business priorities.
Skillsoft operates as a global leader in AI-native skills management, combining learning platforms, workforce insights, and real-time skills intelligence to help organizations bridge capability gaps. The company supports numerous enterprises worldwide, including a significant portion of the Fortune 1000.
This position involves partnering with Account Executives to shape account plans, demonstrate measurable value, mitigate account risks, and foster long-term retention. Professionals who excel in client-facing advisory, strategic account management, or professional services roles will find this opportunity well-suited to their background.
Responsibilities
- Develop strategic relationships with senior leaders and corporate clients
- Run business-focused discussions to determine client objectives, hurdles, and desired results
- Define success benchmarks and prove the financial value and impact of platform solutions
- Direct strategic business reviews centered around outcomes, skills planning, and prospective risks
- Assist clients in advancing their corporate learning strategies
- Collaborate with Account Executives to build account strategies and spot expansion avenues
- Detect account health risks early and formulate mitigation and rescue strategies
- Familiarize with the wider talent and learning technology stack of each client
- Coordinate internal enterprise resources to resolve client hurdles and goals
Requirements
- Minimum of five years of professional background in Customer Success, Consulting, Professional Services, or Strategic Account Management
- Demonstrated ability to handle and expand relationships with complex enterprise accounts
- Solid business acumen connecting workforce initiatives to broader company goals
- Experience interacting with C-suite executives and senior leadership
- Capacity to transition smoothly between high-level strategy and day-to-day execution
- Consultative discovery expertise to uncover client obstacles and objectives
- Capability to analyze platform and client data to generate actionable insights
- Presentation and storytelling skills to communicate complex concepts clearly
- Proficiency in drafting strategic account plans, business cases, and value realization tactics
- A track record of spotting customer risk and building proactive mitigation paths
- Organizational and project management capabilities to handle multiple accounts simultaneously
Qualifications
- Bachelor degree in a related field such as business, education, or talent management, or equivalent practical experience
- Background working in the HR technology, SaaS, digital learning, or talent industry
- Familiarity with enterprise talent ecosystems like Cornerstone, Workday, SAP SuccessFactors, or Degreed
- Proficiency using CRM and Customer Success tools such as Salesforce or ChurnZero
- Advanced PowerPoint and Excel skills for data analysis and executive presentation creation
- Prior experience overseeing complex or enterprise strategic accounts
Core Skills
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
This position is remote and is specifically designated for candidates located within the Eastern Time Zone.
What is the compensation range for the Customer Success Manager position?
The anticipated base salary ranges from $80,000 to $90,000 annualized, with average on-target earnings including commissions reaching approximately $100,000 to $110,000 annually.
What level of experience is required to apply?
Applicants must have five or more years of experience in Customer Success, Strategic Account Management, Consulting, Professional Services, or a related client-facing domain.
How are hiring decisions handled at Skillsoft?
The company utilizes AI-enabled tools to screen incoming applications, but actual recruitment and hiring decisions are made directly by Skillsoft personnel rather than solely through automated processing.
Sample Interview Questions
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