Remote opportunity at
SkillsoftSr Customer Success Manager
Skillsoft is seeking a Senior Customer Success Manager to join its team on a remote basis. In this role, the selected candidate will act as a…
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About This Role
Skillsoft is seeking a Senior Customer Success Manager to join its team on a remote basis. In this role, the selected candidate will act as a strategic advisor to a designated portfolio of enterprise accounts, assisting them in connecting workforce objectives to measurable outcomes through the company's skilling and talent development solutions. The position entails driving adoption, securing retention, preparing accounts for renewal, and identifying expansion paths by collaborating closely…
Job Description
Skillsoft is seeking a Senior Customer Success Manager to join its team on a remote basis. In this role, the selected candidate will act as a strategic advisor to a designated portfolio of enterprise accounts, assisting them in connecting workforce objectives to measurable outcomes through the company's skilling and talent development solutions. The position entails driving adoption, securing retention, preparing accounts for renewal, and identifying expansion paths by collaborating closely with internal teams such as Sales, Product, and Professional Services.
Skillsoft is a global provider of AI-native skills management tools, offering personalized interactive learning in areas like technology, leadership, and compliance. The company serves a large international community of learners and thousands of organizations worldwide.
Responsibilities
- Serve as a strategic advisor to human resources, talent, learning, and business executives to align workforce transformation goals with platform capabilities
- Design and maintain success plans featuring defined goals, milestones, metrics, and review cadences
- Steer clients through implementation, product launches, optimization, and platform modifications
- Examine engagement and adoption data to generate actionable insights and lead structured business reviews
- Monitor account health to catch adoption obstacles and coordinate risk mitigation strategies early
- Identify account growth opportunities and collaborate with Account Executives on expansion and renewal planning
- Coordinate cross-functional execution across Sales, Support, Solutions, Product, and Professional Services teams
Requirements
- At least eight years of professional background in Customer Success, account management, consulting, Professional Services, or Sales
- Experience managing an enterprise portfolio of over 30 customers representing up to $7 million in book of business
- Background in advising executive leaders regarding talent development, upskilling, and organizational transformation
- Familiarity with digital learning principles, skills taxonomies, and competency building
- Proficiency in analyzing engagement and outcome data to build compelling value narratives
- Commercial acumen demonstrated through recognizing growth signals and supporting retention efforts
- Strong project management, presentation, and executive-level communication abilities
Qualifications
- Bachelor degree in education, business, or a related discipline, or equivalent professional experience
- Familiarity with Salesforce CRM along with ChurnZero or other customer success platforms
- Knowledge of developer skills, technology topics, and artificial intelligence trends related to workforce training
- Advanced proficiency in Microsoft Excel and PowerPoint, alongside working knowledge of Word and Outlook
- Experience engaging internal stakeholders and clients based in ANZ across distributed teams
Core Skills
Frequently Asked Questions
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Is this position remote?
Yes, the source posting explicitly states that the role is remote.
What is the employment type?
The posting specifies that this is a full-time position.
What is the salary for this role?
The job posting does not specify a salary for this position.
What experience level is required?
Candidates must have eight or more years of experience in Customer Success, account management, consulting, Sales, or Professional Services within enterprise software, digital learning, talent, or HR technology.
Sample Interview Questions
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