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XenditCustomer Success Manager (TH)
Xendit operates an enterprise payments platform offering a unified API layer for payment processing, global payouts, localized FX, identity compliance, and fraud protection across Southeast Asia…
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About This Role
Xendit operates an enterprise payments platform offering a unified API layer for payment processing, global payouts, localized FX, identity compliance, and fraud protection across Southeast Asia and global markets. The organization is seeking a Customer Success Manager (TH) to manage the post-go-live customer lifecycle for an assigned portfolio of English- and Thai-speaking accounts. This position suits an individual earlier in their customer success career who possesses familiarity with regional alternative…
Job Description
Xendit operates an enterprise payments platform offering a unified API layer for payment processing, global payouts, localized FX, identity compliance, and fraud protection across Southeast Asia and global markets. The organization is seeking a Customer Success Manager (TH) to manage the post-go-live customer lifecycle for an assigned portfolio of English- and Thai-speaking accounts. This position suits an individual earlier in their customer success career who possesses familiarity with regional alternative payment methods and can thrive in a fast-paced environment.
In this capacity, the professional will serve as the primary contact for client stakeholders, supporting both business and technical discussions. Responsibilities include guiding product adoption, identifying growth opportunities, tracking performance metrics, and collaborating internally with engineering, product, and commercial teams to address client needs and resolve issues.
Responsibilities
- Manage a portfolio of English- and Thai-speaking accounts to drive retention, commercial growth, and product adoption
- Analyze client business models and payment workflows to spot enhancement opportunities
- Partner with sales and account management teams to capture portfolio expansion through cross-selling, upselling, and new use cases
- Serve as the daily contact point for client stakeholders regarding platform usage and troubleshooting
- Facilitate solutioning conversations for new use cases alongside product and engineering departments
- Track metrics like payment method adoption, volume growth, and success rates while proactively flagging problems
- Mitigate risks and escalate matters to secure customer satisfaction and maximize net revenue
- Collaborate across departments including risk, engineering, product, and commercial units to unlock client opportunities
Requirements
- Possess 3 to 5 years of background in customer success, account management, or client-facing functions within fintech, B2B SaaS, or payments sectors
- Demonstrate familiarity with Southeast Asian payments and alternative payment methods
- Show experience handling client accounts to drive adoption, commercial growth, retention, and daily relationships
- Communicate confidently with both managerial and technical client stakeholders
- Maintain a working knowledge of technical tools like integrations, APIs, and payment flows to explain product features
- Display business proficiency in both English and Thai languages
- Bring cross-functional working experience alongside engineering, operations, product, and sales teams
- Exhibit strong critical thinking, problem-solving, detail-oriented, and proactive analytical skills
Qualifications
- Prior background in financial infrastructure, fintech, or payment industries
- Experience providing support to clients based in Thailand
- Exposure to cross-border or multi-market client settings
- Familiarity with data reporting and analysis, such as transaction success rates
- Demonstrate intellectual curiosity coupled with a growth mindset
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the language requirements for this role?
Candidates must have business proficiency in both English and Thai to support the company's Thailand clients.
What is the remote work policy for this position?
The posting specifies that the role is on-site, though no specific city or location is stated.
How much experience is required for this job?
Applicants need 3 to 5 years of experience in customer success, account management, or related client-facing roles within B2B SaaS, fintech, or payments.
What salary does Xendit offer for this position?
The source posting does not specify the salary for this role.
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