Remote opportunity at
Obsidian SecurityCustomer Success Operations Analyst
Obsidian Security is hiring a full-time Customer Success Operations Analyst to take ownership of the reporting and automation infrastructure within the Customer Success department. Operating in…
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About This Role
Obsidian Security is hiring a full-time Customer Success Operations Analyst to take ownership of the reporting and automation infrastructure within the Customer Success department. Operating in a remote capacity with a base salary ranging from USD 120,000 to 130,000 per year, this foundational role focuses on building automated reporting, AI-assisted workflows, and data access models to track customer health and streamline business outcomes. The organization specializes in cybersecurity, protecting the…
Job Description
Obsidian Security is hiring a full-time Customer Success Operations Analyst to take ownership of the reporting and automation infrastructure within the Customer Success department. Operating in a remote capacity with a base salary ranging from USD 120,000 to 130,000 per year, this foundational role focuses on building automated reporting, AI-assisted workflows, and data access models to track customer health and streamline business outcomes.
The organization specializes in cybersecurity, protecting the SaaS and non-human identity layer for major enterprise clients. Recognized as one of America's Best Startup Employers by Forbes, Obsidian Security recently closed a Series D funding round to expand its agentic AI security capabilities and scale toward long-term growth.
This position suits an analytical professional who defaults to AI-first problem solving, possesses hands-on data platform experience, and enjoys translating vague business reporting goals into concrete technical requirements. The selected candidate will collaborate closely with Business Systems, Engineering, and Customer Success teams to maintain data quality, eliminate manual administrative tasks, and implement cross-platform integrations connecting tools like Zendesk, Salesforce, and Slack.
Responsibilities
- Own reporting and automation for Customer Success by translating stakeholder needs into field-level requirements
- Build reports and automation on top of the Customer Success data mart
- Establish AI-first workflows to surface customer insights, health checks, and recurring reports
- Automate recurring workflows such as renewal and adoption tracking plus repetitive support tasks like ticket triage and diagnostics
- Connect support tools including Zendesk with Salesforce, Slack, and data warehouses
- Help define a secure and auditable data access model alongside Business Systems and Security
- Maintain data quality and documentation for Customer Success data sources while identifying governance gaps
- Collaborate across Business Systems, Product, Engineering, and Customer Success to shape data flows
Requirements
- AI-first approach to problem-solving with a focus on replacing manual reporting with agentic or LLM-driven workflows
- Hands-on experience with Databricks or a comparable modern data platform for querying and data modeling
- Familiarity with Python or another scripting language for data transformation and automation
- Strong communication skills to translate ambiguous business reporting needs into technical data requirements
- Understanding of data access governance and security best practices regarding customer-tenant data
- Comfort operating with ambiguity while partnering directly with engineering and business systems teams
- Proof of identity and legal authorization to work
Qualifications
- Experience with Salesforce data or customer success platforms such as Totango, Zendesk, and Gainsight
- Experience designing or implementing automation for technical support workflows and cross-platform integrations
- Background in cybersecurity, SaaS security, or a technical B2B SaaS environment
Core Skills
Benefits
- Competitive compensation package featuring equity and 401k
- Comprehensive healthcare coverage including dental and vision
- Flexible paid time off and paid holidays
- 12 weeks of new parent or family leave
- Personal and professional development resources
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this job?
This position is remote.
What is the salary for the Customer Success Operations Analyst role?
The base pay range is from USD 120,000 to 130,000 per year, with eligibility for equity awards and potential incentive compensation.
What type of employment is this?
This is a full-time position.
What are the core technical requirements for applicants?
Applicants must bring an AI-first problem-solving mindset, hands-on experience with Databricks or a similar data platform, familiarity with Python or another scripting language, and an understanding of data access governance.
Sample Interview Questions
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