Remote opportunity at
OperationsArmyCustomer Success & Operations Manager (Philippines)
OperationsArmy, a growing startup focused on helping fast-growing businesses scale through offshore talent, is hiring a Customer Success & Operations Manager to join the team in…
Career Tools
About This Role
OperationsArmy, a growing startup focused on helping fast-growing businesses scale through offshore talent, is hiring a Customer Success & Operations Manager to join the team in the Philippines. This remote position suits a strategic, hands-on professional with expertise in client management and operational problem-solving. The person in this role will take ownership of post-sale relationships with high-value clients and oversee the offshore teams delivering services to those accounts. The successful…
Job Description
OperationsArmy, a growing startup focused on helping fast-growing businesses scale through offshore talent, is hiring a Customer Success & Operations Manager to join the team in the Philippines. This remote position suits a strategic, hands-on professional with expertise in client management and operational problem-solving. The person in this role will take ownership of post-sale relationships with high-value clients and oversee the offshore teams delivering services to those accounts.
The successful candidate will act as a trusted advisor to senior client stakeholders while supervising BPO staff performance, maintaining standard operating procedures, and managing project timelines. OperationsArmy manages large customer accounts and requires a proactive communicator who can handle escalations and coordinate internal delivery to align with client objectives.
Responsibilities
- Act as the primary point of contact for assigned high-value customer accounts
- Establish and maintain relationships with senior client stakeholders through regular check-ins, performance reviews, and quarterly business reviews
- Supervise the performance of BPO staff on client accounts to ensure work quality and adherence to standard operating procedures
- Address and resolve escalations involving people, processes, or client expectations
- Develop and update standard operating procedures
- Identify operational inefficiencies and suggest improvements to systems and processes
- Collaborate with internal teams to align delivery schedules with client goals
- Track project milestones, timelines, deliverables, and workforce performance metrics
- Assist with the onboarding and transition process for new client accounts
Requirements
- Prior background in customer success, client management, or consulting
- Strong skills in problem-solving, written communication, and people management
- Experience interacting with international teams, business process outsourcing companies, or distributed operations
- Ability to write standard operating procedures, balance multiple priorities, and resolve escalations
- Proactive and thoughtful communication style with the ability to influence clients and internal teams
Qualifications
- Background in management consulting or operations
- Experience as an account or project manager within tech-enabled service businesses
- Familiarity with outsourcing, healthcare operations, recruiting, or enterprise SaaS verticals
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote and based in the Philippines.
What are the core duties of this role?
The manager will own post-sale client relationships, oversee offshore BPO team performance, handle escalations, monitor project timelines, and create standard operating procedures.
What salary is offered for this position?
The job posting does not specify the salary for this role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.