Hybrid opportunity at
MableCustomer Success Specialist
HomeMade, part of the Attain Healthtech Group which includes Mable, operates as an approved aged care provider focused on helping older Australians manage their service providers…
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About This Role
HomeMade, part of the Attain Healthtech Group which includes Mable, operates as an approved aged care provider focused on helping older Australians manage their service providers through customer and clinical support teams. The organization is seeking a Customer Success Specialist on a contract basis to join the team and assist clients in navigating their home care journeys with autonomy and control. This hybrid position requires employees to work two days…
Job Description
HomeMade, part of the Attain Healthtech Group which includes Mable, operates as an approved aged care provider focused on helping older Australians manage their service providers through customer and clinical support teams. The organization is seeking a Customer Success Specialist on a contract basis to join the team and assist clients in navigating their home care journeys with autonomy and control.
This hybrid position requires employees to work two days a week in the office, with work locations available in Sydney and Brisbane. The role suits individuals experienced in target-driven customer environments who possess strong interpersonal skills and empathy.
Responsibilities
- Help Australians navigate their home care journey with confidence, choice, and control
- Build rapport with customers over the phone
- Navigate sensitive conversations with resilience and confidence
- Achieve targets while delivering positive customer experiences
Requirements
- Experience in sales, customer success, or a target-driven customer service environment
- Confident communication skills with the ability to build rapport over the phone
- Genuine empathy, emotional intelligence, and a customer-first mindset
- Resilience and confidence when navigating sensitive conversations
- Proactive approach to achieving targets and delivering quality customer experiences
Qualifications
- Prior experience in aged care, disability, healthcare, childcare, education, or other relationship-led industries
Core Skills
Benefits
- Four-week onboarding program with ongoing coaching and career development opportunities
- Hybrid work arrangement combining office and remote work
- Fourteen weeks of paid parental leave for primary carers and six weeks of paid leave for secondary carers plus superannuation
- One extra paid leave day per quarter
- Option to take a floating public holiday
- Reward and Recognition program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this role?
The posting specifies that this position is offered as a contract.
Is this role remote, hybrid, or on-site?
This is a hybrid role requiring two days in the office each week, with office locations available in Sydney and Brisbane.
What is the salary for the Customer Success Specialist position?
The salary is not stated in the job posting.
What experience is required to apply?
Candidates must have experience in sales, customer success, or a target-driven customer service environment, along with strong communication skills, empathy, resilience, and a proactive approach.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
