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LevelUpCustomer Success Specialist
LevelUp is an agency specializing in outsourcing solutions, offering technical, operational, and back-office support to website owners, software vendors, and other agencies for over seven years.…
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About This Role
LevelUp is an agency specializing in outsourcing solutions, offering technical, operational, and back-office support to website owners, software vendors, and other agencies for over seven years. The company is hiring a Customer Success Specialist to handle commercial execution, contract administration, and the complete renewal lifecycle for high-volume accounts. This fully remote, full-time position operates on a fixed 40-hour work week aligned with North America Central Time, specifically scheduled from Monday…
Job Description
LevelUp is an agency specializing in outsourcing solutions, offering technical, operational, and back-office support to website owners, software vendors, and other agencies for over seven years. The company is hiring a Customer Success Specialist to handle commercial execution, contract administration, and the complete renewal lifecycle for high-volume accounts. This fully remote, full-time position operates on a fixed 40-hour work week aligned with North America Central Time, specifically scheduled from Monday through Friday between 8:00 AM and 5:00 CST (or 10:00 PM to 7:00 PHT). Equipment is supplied for this role.
The person in this role will partner directly with Customer Success Managers to maintain high revenue retention, manage customer downgrades, support commercial escalations, and handle live client meetings. Ideal candidates possess strong accountability, adaptability, and a commitment to maintaining accurate CRM data. The position pays between USD 25,000 and 30,000 per year and suits professionals with a background in client-facing environments who excel in fast-paced collaborative settings.
Responsibilities
- Manage the complete renewal process for assigned high-volume accounts to protect Gross Revenue Retention
- Handle administrative tasks including processing amendments, answering billing questions, and maintaining CRM data accuracy
- Evaluate and execute customer downgrade requests according to company policy while documenting retention risks
- Participate in targeted customer campaigns, process pilots, and special initiatives aimed at improving efficiency and retention
- Conduct live customer calls and virtual meetings to facilitate commercial execution and address client needs
- Partner daily with Customer Success Managers to deliver a cohesive client experience
- Serve as the primary escalation contact for commercial issues, coordinating alongside Legal and Finance
- Identify workflow bottlenecks and suggest improvements to enhance squad efficiency
- Meet team key performance indicators including Net Revenue Retention, On-Time Renewal Rate, and Task Completion Speed
Requirements
- One to two years of background in a client-facing role such as Customer Success, Support, Sales, or Account Management
- Exceptional written and verbal communication abilities for managing high email and chat volumes
- Demonstrated experience handling escalations and retention while leading live client calls
- Strict adherence to scheduled working hours in North America Central Time
- Proficiency with Google Suite and CRM tools like Salesforce or Customer Success platforms such as Gainsight
Qualifications
- Prior background working in Customer Success
- Previous experience operating within a B2B SaaS or technology sector
Core Skills
Benefits
- HMO coverage
- 13th-month pay
- Provided work equipment
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role with a standard fixed 40-hour work week.
What are the working hours for this role?
The schedule is Monday through Friday from 8:00 AM to 5:00 PM CST, which corresponds to 10:00 PM to 7:00 PHT, and absolute adherence to these hours is required.
What is the salary for the Customer Success Specialist position?
The salary ranges from USD 25,000 to 30,000 per year.
What benefits are included?
The posting specifies HMO coverage, 13th-month pay, and provided work equipment.
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