Remote opportunity at
GHX IndiaCustomer Support Analyst II
Global Healthcare Exchange (GHX) is seeking a Customer Support Analyst II to join its Customer Support Center team on a remote basis. In this role, the…
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About This Role
Global Healthcare Exchange (GHX) is seeking a Customer Support Analyst II to join its Customer Support Center team on a remote basis. In this role, the analyst serves as a primary contact for key clients, delivering assistance through telephone, email, and the GHX Community Web Portal. The successful candidate will master the proprietary B2B exchange network, growth products, administrative systems, and knowledge bases to resolve technical challenges and connectivity hurdles.…
Job Description
Global Healthcare Exchange (GHX) is seeking a Customer Support Analyst II to join its Customer Support Center team on a remote basis. In this role, the analyst serves as a primary contact for key clients, delivering assistance through telephone, email, and the GHX Community Web Portal. The successful candidate will master the proprietary B2B exchange network, growth products, administrative systems, and knowledge bases to resolve technical challenges and connectivity hurdles.
This position requires deep technical analysis, cross-departmental collaboration, and careful documentation using Salesforce. The ideal applicant enjoys a fast-paced environment and possesses strong communication abilities. GHX operates as a cloud-based supply chain technology company that automates business processes for healthcare organizations across North America and Europe, helping reduce industry operating costs.
Compensation ranges from USD 22 to 27 per hour, supplemented by a comprehensive benefits package including medical, dental, vision, life, and accident insurance, 401(k) matching, paid time off, and educational reimbursement.
Responsibilities
- Serve as a primary point of contact for clients via telephone, email, and the GHX Community Web Portal
- Assist users in navigating system functions, resolving connectivity challenges, and addressing product inquiries
- Conduct collaborative troubleshooting and logical diagnostic analysis for problems of diverse scope
- Record all customer inquiries, issues, and resolutions within the Salesforce CRM platform
- Utilize and contribute to the Customer Support Knowledge Base to document symptom and resolution details for new and existing issues
- Escalate unresolved inquiries appropriately and provide guidance or mentorship to level I support analysts
- Participate in a rotating schedule for weekend and holiday customer support
Requirements
- Excellent verbal, written, and electronic communication skills
- Strong technical troubleshooting and problem-solving abilities across proprietary products and various platforms
- Solid organizational skills with the capacity to manage deadlines while interacting with customers
- Exceptional customer service orientation and a positive demeanor
- Familiarity with information system components such as databases, user interfaces, and inter-application communication logic
- Ability to self-direct, learn independently, and adapt to a fast-paced dynamic environment
- Flexibility to work 8-hour shifts between 5:00 a.m. and 6:00 p.m. Mountain Time Zone, Monday through Friday
- Availability for rotational on-call weekend and holiday duties and willingness to travel up to 20% annually
Qualifications
- Bachelor of Science or Bachelor of Arts degree in computer systems, business, scientific, technical, or engineering disciplines
- Relevant technical certification
- More than one year of solid experience supporting customers for ISPs, ASPs, or software and business applications
- Prior experience working within healthcare or supply chain sectors
Core Skills
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401(k) matching
- Paid time off
- Education reimbursement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote.
What is the hourly salary range for this role?
The position offers an estimated base hourly compensation ranging from USD 22 to 27 per hour.
What are the working hours for this support role?
Analysts work 8-hour shifts scheduled between 5:00 a.m. and 6:00 p.m. Mountain Time Zone, Monday through Friday, along with rotational weekend and holiday on-call duties.
What education or experience is required to apply?
Candidates must hold a BS/BA degree in a relevant technical, scientific, business, or engineering discipline, possess a relevant technical certification, or have over one year of experience supporting software, business applications, ISPs, or ASPs.
Sample Interview Questions
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