Opportunity at
Fresh PrintsCustomer Support Associate
Fresh Prints is hiring a Customer Support Associate to support SeatGeek through Frontier. This full-time, remote position is based in the Philippines and operates on a…
Career Tools
About This Role
Fresh Prints is hiring a Customer Support Associate to support SeatGeek through Frontier. This full-time, remote position is based in the Philippines and operates on a Monday through Friday schedule from 8 AM to 5 PM EST, featuring two consecutive days off each week. The person in this role assists live-event fans by answering questions and addressing issues related to ticket purchases, account access, payments, refunds, and event modifications. Interactions…
Job Description
Fresh Prints is hiring a Customer Support Associate to support SeatGeek through Frontier. This full-time, remote position is based in the Philippines and operates on a Monday through Friday schedule from 8 AM to 5 PM EST, featuring two consecutive days off each week.
The person in this role assists live-event fans by answering questions and addressing issues related to ticket purchases, account access, payments, refunds, and event modifications. Interactions occur via phone, email, and live chat. This position suits individuals who possess strong communication skills, enjoy solving problems, and thrive in a fast-paced environment.
SeatGeek simplifies the ticketing industry for concerts, sports, theater, and other live entertainment. Associates investigate user concerns using internal resources, document interactions, and escalate complex matters appropriately while meeting performance expectations for quality, productivity, and schedule adherence.
Selected candidates begin with an advanced training program with Frontier involving assessments, hands-on tool practice, and simulated customer scenarios. Monthly pay of USD 700 starts once the associate transitions to the live support team following successful completion of training. Work equipment is provided after joining the live team, though applicants must supply their own reliable computer, headset, high-speed internet, backup connection, and quiet workspace for the training period.
Responsibilities
- Assist customers via phone, email, and live chat regarding ticket purchases, delivery, transfers, account access, payments, refunds, and event changes
- Investigate user concerns using company systems, policies, and internal resources
- Communicate clearly and empathetically during urgent or frustrating situations
- Take ownership of customer issues to reach accurate, timely, and practical resolutions
- Document customer interactions and resolutions accurately
- Escalate issues requiring additional support through the proper channels
- Meet performance expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
- Participate in regular coaching, quality reviews, training, and team meetings
- Comply with customer-data, account-security, confidentiality, and information-security requirements
- Share recurring customer concerns and process gaps with the Team Lead to help improve the fan experience
Requirements
- At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
- Strong spoken and written English proficiency
- Ability to manage multiple priorities in a fast-paced environment
- Reliable computer and headset with a microphone for the training period
- Stable high-speed internet connection suitable for voice and video calls
- Dependable backup internet connection
- Quiet and professional workspace that meets information-security requirements
Qualifications
- Experience assisting customers across multiple channels including phone, email, and live chat
Core Skills
Benefits
- Monthly compensation of USD 700 starting upon joining the live support team after training
- Work equipment provided after joining the live team
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote working arrangement based in the Philippines.
What is the salary for this role?
The compensation is USD 700 per month, which begins once you join the live support team after completing training.
What are the working hours and days?
Working hours are from 8 AM to 5 PM EST, five days a week, with two days off in a row.
What experience is required to apply?
Applicants must have at least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role, along with strong spoken and written English.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.