Remote opportunity at
Fresh PrintsTravel Operations Manager | Remote | Luxury Travel Leadership
Ascend, backed by Bessemer Venture Partners and operating as a subsidiary of Frontier under Fresh Prints, is seeking an experienced Travel Operations Manager to join its…
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About This Role
Ascend, backed by Bessemer Venture Partners and operating as a subsidiary of Frontier under Fresh Prints, is seeking an experienced Travel Operations Manager to join its fully remote team. The company provides luxury concierge services, helping executives, investors, and founders book international business and first-class travel at significant discounts. In this role, you will oversee shift-level operations across trip fulfillment, client service, ticketing, and process management, managing three to four…
Job Description
Ascend, backed by Bessemer Venture Partners and operating as a subsidiary of Frontier under Fresh Prints, is seeking an experienced Travel Operations Manager to join its fully remote team. The company provides luxury concierge services, helping executives, investors, and founders book international business and first-class travel at significant discounts. In this role, you will oversee shift-level operations across trip fulfillment, client service, ticketing, and process management, managing three to four Team Leads.
This position suits a luxury service leader who can guide remote global teams, make real-time decisions under pressure, and drive continuous operational improvements. You will direct client-facing operations during your shift, handle VIP requests, ensure high accuracy and SLA adherence, and collaborate closely with leadership and product teams to scale consistency globally.
Responsibilities
- Manage three to four Team Leads across multiple concierge functions, providing daily coaching, feedback, and support
- Direct client-facing operations during your assigned shift through real-time decision-making and resource allocation
- Handle VIP clients and complex situations requiring senior-level judgment
- Maintain over ninety-five percent SLA adherence and ninety-eight percent data accuracy
- Submit a minimum of two documented process improvements each month to boost quality or efficiency
- Collaborate with Product, Leadership, and Operations teams to implement new systems and workflows
Requirements
- Four or more years of experience in high-touch service operations, luxury travel, or hospitality
- Two or more years of leadership or management experience coaching teams
- Strong proficiency in Sabre, including fare rules, ticketing, and complex routing
- Data-driven mindset with the ability to use metrics for performance improvement
- Strong written and verbal communication skills for coaching and client messaging
- Ability to remain calm and act as a steady presence under pressure
Qualifications
- Experience with international business and first-class bookings or award travel programs
- Familiarity with CRM and workflow platforms such as Stripe, Periskope, and Asana
- Demonstrated track record of designing operational processes, training programs, or SOPs
- Background in managing remote, global teams
- Previous experience working within luxury hospitality brands like premium concierge services or hotels
Core Skills
Benefits
- Predictable shift scheduling with advance notice
- Structured career progression path from Concierge Manager to Director
- Merit-based performance incentives
- Support from a dedicated Process Management team and Head of People
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote.
What is the salary for this position?
The salary for this position is not stated in the job posting.
What software proficiency is required for the job?
Candidates must have strong Sabre proficiency, including familiarity with complex routing, ticketing, and fare rules.
How many years of management experience are required?
Applicants must have at least two years of leadership or management experience involving team coaching.
Sample Interview Questions
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