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FoodicsCustomer Support Specialist
Foodics is recruiting a Customer Support Specialist for its Center of Excellence in Khobar. This is the front line for customers, answering questions and requests about…
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About This Role
Foodics is recruiting a Customer Support Specialist for its Center of Excellence in Khobar. This is the front line for customers, answering questions and requests about Foodics products that arrive through the company's communication channels, with a focus on consistently strong service at every contact. Day to day, the specialist answers what they can and passes harder questions to the right internal team, staying with each case until it is…
Job Description
Foodics is recruiting a Customer Support Specialist for its Center of Excellence in Khobar. This is the front line for customers, answering questions and requests about Foodics products that arrive through the company's communication channels, with a focus on consistently strong service at every contact.
Day to day, the specialist answers what they can and passes harder questions to the right internal team, staying with each case until it is resolved. Every interaction is logged accurately in CRM and ticketing systems. The role also includes teaching customers to use Foodics products through remote sessions and giving team leaders a daily account of events, including areas that need closer attention.
The posting stresses spoken English, fast accurate typing, shift flexibility and working on-site in Khobar. It suits people who communicate naturally, handle problems calmly and keep quality high on routine tasks. Up to a year of call center or customer service experience is sought. A degree in any subject is preferred. The role is full-time and on-site, and no salary is stated.
Responsibilities
- Respond accurately to client questions handled by the Center of Excellence
- Pass issues to the right Foodics team and follow each one until it closes
- Enter communication details into the CRM and ticketing tools
- Deliver virtual product training to customers
- Give team leaders daily reports and highlight where attention is needed
Requirements
- Zero to one year of call center or customer service experience
- Very good English, particularly speaking and verbal communication
- Fast, accurate typing
- Willing to work rotating shifts, on-site in Khobar
- Determined to take cases through to resolution with independence
- Natural communicator with good problem-solving skill
- Able to perform routine work without losing quality
Qualifications
- Bachelor's degree in any field, preferred
- Skill in conducting training sessions, preferred
Core Skills
Benefits
- Pay package with bonuses and possible share participation
- Ongoing training and an annual learning allowance
- Independence, mentoring and demanding goals
- Colleagues from over 30 nationalities across 14 countries
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The role is on-site in Khobar.
What experience is needed?
Zero to one year in a customer-facing support role. A bachelor's degree is preferred, not required.
What language skills are needed?
Strong spoken English is a must, along with excellent typing skills.
What is the salary?
No salary is given in the posting.
Sample Interview Questions
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