Remote opportunity at
SEEKCustomer Support Specialist
SEEK is hiring a Customer Support Specialist for a remote, full-time position. In this role, you will deliver dedicated support to managed customer portfolios by partnering…
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About This Role
SEEK is hiring a Customer Support Specialist for a remote, full-time position. In this role, you will deliver dedicated support to managed customer portfolios by partnering closely with Account Managers and other internal teams. You will act as the primary contact for key external and internal stakeholders, ensuring seamless communication and maintaining strong professional relationships. The position requires managing client inquiries related to billing, education, site issues, and technical queries…
Job Description
SEEK is hiring a Customer Support Specialist for a remote, full-time position. In this role, you will deliver dedicated support to managed customer portfolios by partnering closely with Account Managers and other internal teams. You will act as the primary contact for key external and internal stakeholders, ensuring seamless communication and maintaining strong professional relationships. The position requires managing client inquiries related to billing, education, site issues, and technical queries while adhering to agreed service level agreements and objectives.
This role sits within the ANZ Sales and APAC Enablement branch of the Commercial division and reports directly to the Customer Support Manager. Ideal candidates possess strong interpersonal skills, a customer-centric mindset, and the ability to navigate complex inquiries with empathy and professionalism. The position offers a range of employee benefits, including flexible work arrangements, performance bonuses, parental leave, and professional development support.
Responsibilities
- Operate within agreed operational key results, workflows, and service level agreements
- Provide personalized service to clients that reinforces the company offerings
- Identify, troubleshoot, and resolve technical queries concerning product access and recruitment software partners
- Escalate complex matters through appropriate channels while maintaining clear stakeholder communication
- Manage hirer inquiries concerning billing, education, site issues, and technical topics
- Serve as the dedicated point of contact to build and sustain robust client relationships
- Collaborate proactively with Account Managers, Customer Success Managers, Technical Support Teams, and Credit Controllers
- Fulfill custom reporting requirements requested by clients
Requirements
- Strong interpersonal skills to establish and maintain professional relationships
- Demonstrated capability to represent client interests alongside business goals
- Ability to work effectively as part of a fast-paced, small-team environment
- Commitment to delivering high-quality service focused on long-term relationship building
- Skill in resolving complex inquiries with patience, empathy, and professionalism
- Advanced written and verbal communication abilities with the capacity to explain technical concepts
- Exceptional time management and attention to detail
- Advanced proficiency in Microsoft Office
- Eligible right to work
Core Skills
Benefits
- Annual Performance Bonus Plan
- Flexible working arrangements including office and home-based days
- Paid and unpaid leave options such as Personal Flexi Days, Volunteer Days, and the ability to purchase extra leave
- 14 weeks of paid primary carer leave and 2 weeks of paid partner leave
- Option to work from anywhere for up to four weeks per financial year
- SEEKer Support confidential mental health service offering up to six sessions with a professional
- Tailored career development planning and Education Assistance Program
- Free income protection insurance
- Discounts on health insurance, fitness, food, travel, and accommodation
- Company events such as sports days, Christmas parties, hackathons, and trivia
- Free breakfast items and fresh fruit provided in offices
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that the role is remote.
What is the employment type?
The role is full-time and permanent.
What compensation and perks are offered?
The posting lists an annual performance bonus plan, flexible working arrangements, paid primary and partner leave, mental health support, income protection insurance, and various employee discounts.
What salary is provided?
The source posting does not specify a salary for this position.
Sample Interview Questions
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