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Apollo.ioCustomer Support Specialist
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to residents of The Philippines living in…
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About This Role
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to residents of The Philippines living in the Metro Manila area who possess full English fluency. Established in 2015, Apollo.io is a SaaS organization providing a go-to-market and revenue platform. Trusted by more than 500,000 companies and millions of users worldwide, the platform supplies verified contact data and engagement tools for…
Job Description
Apollo.io is hiring a Product Advocate to join its customer support team. This fully remote position is open exclusively to residents of The Philippines living in the Metro Manila area who possess full English fluency.
Established in 2015, Apollo.io is a SaaS organization providing a go-to-market and revenue platform. Trusted by more than 500,000 companies and millions of users worldwide, the platform supplies verified contact data and engagement tools for B2B sales and marketing teams. The company is backed by prominent investors and valued at $1.6 billion.
In this role, the successful candidate will provide exceptional technical and product support through digital and voice communication channels. The ideal applicant demonstrates strong problem-solving skills, maintains familiarity with support metrics, and helps users achieve their goals by clarifying key features.
Responsibilities
- Manage customer inquiries across digital and voice channels within the chosen CRM to deliver technical and product assistance
- Ask relevant questions to diagnose and resolve user issues, while properly escalating intricate problems
- Maintain up-to-date awareness of product modifications, new features, and software integrations
- Verify operational workflows with colleagues and recognize trends in user feedback to support internal discussions
- Take accountability for ensuring users comprehend primary features and benefits that support their objectives
- Comply consistently with service level agreements while meeting performance targets like resolution speed and customer satisfaction ratings
Requirements
- Minimum of two years of proven experience in an entry-level technical or customer support role within the technology sector
- Strong problem-solving abilities to troubleshoot and resolve intricate user difficulties
- Capacity to adapt to changes and remain flexible within a fast-paced work setting
- Excellent written and verbal English communication abilities coupled with an empathetic mindset
- Familiarity with support tools such as ticketing platforms and live chat, alongside metrics like resolution speed and customer satisfaction
- Demonstrated capability to manage time efficiently and meet service level agreements
- Skill in explaining technical concepts clearly to audiences without a technical background
Qualifications
- Background working in SaaS or technology-oriented positions
- Experience analyzing customer feedback to drive product or process enhancements
- Familiarity with Jira, Salesforce, and REST API integrations
- Solid foundational understanding of integration and filtering architectures
- Basic programming knowledge
- Completed or ongoing studies in a data science or engineering degree program, which can substitute for the minimum two-year experience requirement
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote, but applicants must reside in The Philippines within the Metro Manila area.
What experience is required for the Product Advocate role?
Candidates need at least two years of proven experience in an entry-level tech customer support or technical support role, though individuals studying or finished with a data science or engineering degree may be considered without meeting this exact experience minimum.
What is the salary for this position?
The salary for this role is not specified in the job posting.
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