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MixpanelCustomer Value Architect III
Mixpanel seeks a Customer Value Architect III for a full-time, remote position with a total target cash compensation ranging from USD 125,500 to 169,500 per year,…
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About This Role
Mixpanel seeks a Customer Value Architect III for a full-time, remote position with a total target cash compensation ranging from USD 125,500 to 169,500 per year, plus equity consideration. Mixpanel provides a leading product intelligence and analytics platform utilized by more than 29,000 businesses. The Customer Value Architects group operates within the revenue division, bridging the gap between customer purchases and tangible product value across onboarding, adoption, and renewal phases.…
Job Description
Mixpanel seeks a Customer Value Architect III for a full-time, remote position with a total target cash compensation ranging from USD 125,500 to 169,500 per year, plus equity consideration. Mixpanel provides a leading product intelligence and analytics platform utilized by more than 29,000 businesses. The Customer Value Architects group operates within the revenue division, bridging the gap between customer purchases and tangible product value across onboarding, adoption, and renewal phases.
This position requires a relationship-focused advisor to manage a specific book of accounts from end to end. Responsibilities include formulating adoption strategies, tracking return on investment, guiding feature usage, and aligning software capabilities with business goals. The ideal applicant can independently lead projects and extend their impact beyond individual account portfolios to assist the broader group. Candidates should possess professional experience supporting B2B software accounts, stakeholder management skills, and familiarity with artificial intelligence tooling. Mixpanel evaluates individual pay based on prior experience, relevant skills, and specific qualifications.
Responsibilities
- Design and oversee the value plan for each assigned account, linking business objectives to measurable outcomes
- Establish rapport with both business and technical stakeholders to match platform features with customer priorities
- Conduct discovery sessions regarding customer challenges to formulate adoption plans and internal updates
- Collaborate with Account Executives on expansion opportunities and renewal partners on contract extensions
- Host enablement workshops covering dashboard creation, funnel tracking, and retention measurement
- Review health indicators and conduct business reviews to demonstrate success and mitigate potential risks
- Identify underutilized features and translate them into actionable recommendations
- Address product inquiries, resolving accessible issues and routing remaining items to appropriate departments
- Formulate perspectives on client artificial intelligence readiness and leverage proprietary AI capabilities
- Coordinate with go-to-market, product, and engineering teams regarding escalations and team best practices
Requirements
- Possess four to six years of professional background in customer success, consulting, or supporting B2B software accounts
- Demonstrate a history of managing relationships across diverse stakeholder groups from business partners to technical teams
- Ability to explain technical concepts such as data models and metrics to non-technical audiences
- Experience converting software usage data into clear narratives regarding customer outcomes and return on investment
- Competence in building and executing adoption strategies aligned with overarching client goals
- Practical background using artificial intelligence or agentic tooling beyond basic use, such as Model Context Protocol workflows or language model copilots
- Collaborative approach when partnering with internal teams to advance account strategies
- Sound judgment in prioritizing account portfolios and required actions
Qualifications
- Background in product analytics, growth strategies, or data-focused product development
- Experience working in a technical advisory or professional services capacity
- Familiarity with analytics instrumentation, event tracking, or data tooling
Core Skills
Benefits
- Comprehensive medical, vision, and dental coverage
- Mental wellness benefit
- Generous vacation policy alongside company holidays
- Enhanced parental leave
- Volunteer time off
- Pre-tax benefits including a 401(k) plan, wellness benefit, and holiday break
- Equity consideration
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the salary range for this role?
The total target cash compensation ranges from USD 125,500 to 169,500 per year, which includes base and variable compensation. The role is also eligible for equity consideration and other benefits.
How many years of experience are required?
The position requires 4 to 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
What employment type is this?
The posting specifies that this is a full-time position.
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