Remote opportunity at
FelixCX Coordinator
Felix, established in 2019, operates as a digital healthcare enterprise offering a comprehensive platform for online treatments, prescription deliveries, and ongoing patient management across Canada within…
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About This Role
Felix, established in 2019, operates as a digital healthcare enterprise offering a comprehensive platform for online treatments, prescription deliveries, and ongoing patient management across Canada within categories such as weight loss, birth control, and acne. The organization seeks a remote CX Coordinator to act as a primary point of contact for patients navigating their health journeys. This full-time position centers on managing a substantial daily volume of patient interactions primarily…
Job Description
Felix, established in 2019, operates as a digital healthcare enterprise offering a comprehensive platform for online treatments, prescription deliveries, and ongoing patient management across Canada within categories such as weight loss, birth control, and acne. The organization seeks a remote CX Coordinator to act as a primary point of contact for patients navigating their health journeys.
This full-time position centers on managing a substantial daily volume of patient interactions primarily through email and chat channels. The individual in this role delivers individualized support, guides users through onboarding, addresses questions related to pricing and procedures, and collaborates closely with medical, pharmacy, and logistics partners. Additionally, the role involves working alongside artificial intelligence tools by reviewing generated outputs, identifying deficiencies, and proposing enhancements.
The position suits independent problem solvers who communicate with warmth and clarity, possess natural curiosity, and thrive in high-volume environments. Team members gain the opportunity to shape patient care standards, represent the user perspective internally, and contribute insights across an early-stage technological workspace operating remotely throughout Canada.
Responsibilities
- Deliver personalized and attentive assistance to patients via email and chat channels
- Partner with medical, pharmacy, and logistics teams to facilitate patient care
- Assist patients through the onboarding workflow by explaining processes, products, and pricing clearly
- Review artificial intelligence tools, identify shortcomings in generated replies, and recommend improvements
- Capture and share patient insights across the organization to spot trends and resolve service gaps
Requirements
- Experience working in a customer-facing capacity
- Availability to work on weekends
Qualifications
- Familiarity with Intercom Helpdesk or comparable customer service software
- Background in digital health or telehealth environments
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance
- Maternity and paternity leave policies
- Three weeks of paid vacation
- Competitive compensation package
- Stock option grants
- Professional development opportunities with founders and senior leadership
Frequently Asked Questions
Is this job fully remote?
Yes, this is a remote position open to candidates located anywhere in Canada.
What is the employment type?
The posting specifies a full-time employment type.
What are the salary and compensation details?
The specific salary is not stated in the job posting, though the role includes competitive compensation and stock options.
What platform experience is preferred?
Experience with Intercom Helpdesk or a related platform is preferred.
Sample Interview Questions
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